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Business Centre Manager BCM
4 months ago
Competitive Benefits
Do you have what it takes to be a Centre Manager: No day is ever the same, the role is extremely varied.
Main purpose of therole:
To provide overall management of the business Centre or Centres.The BCM is responsible for ensuring customer service excellence is always provided and creating a dynamic working environment that will attract new business and retain the existing clients.
To support the company mission through day-to-day activities.The company mission is tobe renowned as the first choice for flexible serviced office space, business support and meeting facilities.
PersonalProfile:
Outgoing,enthusiastic,honest,and confident individual who possess the followingattributes;
Strong sales ability,with a proven track record ofsuccessPassionate about customer service constantly striving to improveperformanceAbility to upsell and cross sell wherepossibleExcellent communication skills, both written &verbalDemonstrates customer led thinking increating a dynamic workingenvironmentVery strong negotiator,with aproven track record ofsuccessExcellent leader with experience in coaching andmentoringConfidence to interact with a range of clients and colleagues up to boardlevelCreative approach to problem solving,often thinking outside the boxProactive approach to the working environment with flexibility to adapt to changing demandsProfessional attitude and appearanceExtremely wellorganisedFully competent in the use of MS Office with experience of CRM and billing software packagesKeyResponsibilitiesAccount management of the clients the Centre to establish strong and beneficial relationshipsResponsibility for driving the sales at the center by exhausting all business opportunities for office space,virtual offices,co-working and meetingroomsConduct centre tours for prospectclients.To promote the business center and the Company locallythrough business networking and generating business referrals.Network with clients to build strong relationships and generate referralsManage the day today needs of existing clients ensuring delivery of exceptional high customer serviceResponsible for ther enewal and development/expansion of all clients within thecenterIncreasing the revenue opportunities through strong product sales and renewal negotiationsDrive and maximize service revenue through upselling and selling variable services to clientsResponsible for the monthly billing and client invoicingprocessResponsible for the debt management and working alongside the Finance Team to recover all outstanding monies from clients in a timely mannerMonitor, record, analyse and report on activities relatingt ooccupancy, debt, and renewals with effective and efficient use of the CRMDeal with customer complaints to a satisfactoryresolutionLine manage and develop the Customer Service Assistant for theCentreEnsure Centre complies with all aspects of current Health, Safety & Security regulations, Money Laundering regulations and GDPREnsure the Centre complies with company standards on visual inspections,renewal performance, service revenue performance, debt management and business administrationManage the suppliers to the business Centre and tender/renew contracts where necessaryProvide facilities management for the businessCentre.
KeyCompetencies:
CompetencyKeyAction
ProactiveAbilityto anticipateclient requirements
Initiativeacts,initiates customer service
EnergyMaintains high productivity/activity level
Customer Service Orientationtakes steps to ensure customer satisfaction
Able to manage responds to inquiries in a timely manner.difficult situations
Teamwork/Collaborationsupports team goals,cooperatesand demonstrates
positive attitude toward others
Team Managementdemonstrates ability to manage a team
Planning/Organizingsets priorities
Establishes objectives/milestonesschedules activities effectively.
FormalPresentation/Communicationthinks on their feet, professionallypresented
Work Standardssets high performance standards for self and the organisation, performance demonstrates value for quality,completes and submits timely and accurate reports
MotivationalFitHas a positive up beat attitude toward work
Reliable
Professional manner
Flexible and calm under pressure
Key Words
Office Management
Service Office
Co Working
Sales
Network
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