Head of Infrastructure Operations

2 weeks ago

London, Greater London, United Kingdom Capita Full time

Responsible for managing a technical team of Infrastructure Engineers provide managed services to our large customer base, across a wide range of infrastructure technologies and SLAs.

Help strengthen our Team as our Head of Infrastructure Operations.

Home based roleJob Description:

Responsible for managing a technical team of Infrastructure Engineers provide managed services to our large customer base, across a wide range of infrastructure technologies and SLAs.


What you'll be doing:

  • Key part of the Hosting leadership Team, providing leadership in a virtual capacity and direct people management capacity.
  • Successfully lead infrastructure Operations Team, driving a culture of service excellence and continuous improvement with the objective of delighting our customers.
  • Direct line management of Windows, UNIX & Storage Engineers and Architects, ensuring regular 1-2-1's are carried out where objectives are tracked and training & progression requirements are identified and actioned.
  • Accountable for providing high quality operational support services to the levels defined within the customer contracts, and maintaining the high availability of all customer critical services.
  • Provide operational sign off during the Cost & Solution review process, this includes attending the review sessions, and providing support and advice to the Bid Team.
  • Ensure resource levels, operational spend and cost recovery are monitored and working closely with the Finance Team.
  • Conduct regular team meetings with direct reports and wider team to ensure the team are kept abreast of changes, company updates and opportunities, and to obtain operational updates.
  • Act as a senior escalation point for high level escalations from the customer and internally.
  • Produce monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month.
  • Accountable for any risks assigned to Infrastructure Operations, ensuring there is a plan to mitigate, and the relevant stakeholders are kept informed.
  • Accountable for the business continuity plan for infrastructure Operations.
  • Support and drive internal improvement initiatives to build a world class operations function.
Working closely with the Service Management & Lifecycle teams to provide support for customer issues, major incidents, escalations and service improvement activitiesWhat we're looking for:

  • This is a leadership role, so the ideal candidate will be someone who has extensive service and/or technical management and leadership experience and is able to draw upon this knowledge to deliver excellent customer service.
  • Experience leading large technical teams with a good understanding of infrastructure technologies (Windows, VMware, UNIX & on-prem cloud) in a service provider organisation.
  • Track record of successfully building, developing and leading high performing teams and a customer centric culture.
  • Experience of building excellent working relationships with Board Level Executives (SMT) and Directors/ Senior Management (customer and internal).
  • Worked in a sizeable, fast moving /complex, service led technical and commercial ITIL aligned environment preferably within the telecoms and network industry.
  • Outstanding personal organisational skills
  • Ability to rapidly build relationships with colleagues at all levels of the business.
  • Ability to persuade and influence organisationally through a variety of approaches and across all levels of the business.
  • Excellent verbal and written communications including presentation skills
  • Experience of cross functional working and the ability to demonstrate a collaborative approach, one team, with regarding to building key relationships across the business.
  • Experience of having led, defined and implemented a successful communications plan, communicating and celebrating team success.
  • Demonstrable knowledge of continuous improvement and process transformations with the IT industry, and experience of leading and delivering improvement programmes in similar companies.
  • Ability to challenge the norm and introduce new ways for working
  • Proven track record in meeting and surpassing targets.
  • Outstanding problem-solving skills
  • Must have significant understanding of UNIX, Windows, HyperV, VMware technologies
  • Must have experience of operating in a global organisation and at scal

  • Head of IT Infrastructure

    4 weeks ago

    London, Greater London, United Kingdom NexusJobs Full time

    Job Description Head of IT Infrastructure City of London Our Client is looking to recruit a Head of IT Infrastructure with at least 7 to 10 years solid hands on expertise to run the IT Infrastructure at this City based bank. Must be someone has been through the cycle from 1st to 3rd line support and subsequently moved in to project management or Head of IT...

  • Procurement Consultant Graduate London 2024

    2 weeks ago

    London, Greater London, United Kingdom BTTC Infrastructure Full time

    BTTC is looking for highly ambitious Procurement Consultant graduates that want to work on some of the most high-profile infrastructure projects in the UK and internationally.Who we areBTTC is a high-performance infrastructure project consultancy founded on the principle that our industry can deliver projects 'better through total collaboration'. We combine...

  • Regional Head of Cloud Operations Europe

    2 days ago

    London, Greater London, United Kingdom Temenos Headquarters SA Full time

    Regional Head of Cloud Operations Europe Temenos powers a world of banking thatcreates opportunities for billions of people and businesses everywhere. We havebeen doing this for over 30 years through the pioneering spirit of our Temenosianswho are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers...

  • Head of Operations

    3 weeks ago

    London, Greater London, United Kingdom Jameson Legal Full time

    A consulting firm specialising in employee investigations, culture, and HR consulting solutions is looking to expand its team in London. They are currently seeking to fill a critical hire, which is pivotal in shaping the strategic direction and operational excellence of the firm.In this role, you will oversee the day-to-day operations by developing and...

  • Infrastructure Team Lead

    1 week ago

    London, Greater London, United Kingdom JR United Kingdom Full time

    Infrastructure Team LeadRemote-Working£45,000 to £50,000 per year Plus on-call allowance, personal and team bonuses and excellent company benefitsThe Opportunity:Our client is looking for an experienced Infrastructure Engineer who enjoys maintaining and building IT Infrastructure to join their growing IT department in the role of Infrastructure Team...

  • Interim Head of HR Operations

    1 month ago

    London, Greater London, United Kingdom Michael Page Human Resources Full time

    An education organisation are looking for an Interim Head of HR Operations for an initial 6 months. The role is to manage the full employee lifecyle and manage a small team. The role is based in London with an immediate start. Client DetailsEducation OrganisationSouth London BasedHybrid WorkingDescriptionAn Interim Head of HR Operations to:Manage the full...

  • Head of Partnership Development

    4 weeks ago

    London, Greater London, United Kingdom University of Greenwich Full time

    The Head of Partnership Development & Engagement works closely with the Deputy Dean and Faculty Operating Officer as a member of the Faculty Management Team responsible for leading, with the PVC and Deputy Dean, the Faculty's enterprise, and Engagement strategy both in the UK and internationally. This will include developing and implementing initiatives to...

  • Head of Finance

    1 week ago

    London, Greater London, United Kingdom Harris Hill Full time

    Harris Hill is recruiting for a Head of Finance for this Arts Charity based in London (Hybrid)Salary: to £60,000pa Line management: Finance Manager, Finance Assistant Contract: Full time, permanent Location: LondonHybrid: A minimum of 3 days a week is required at their offices in Central London About this role The Head of Finance is a newly created post,...

  • Head of Operational Finance

    3 weeks ago

    London, Greater London, United Kingdom Ivy Rock Partners Ltd Full time

    One of the UK's largest and highest profile groups of schools is looking to recruit a new Head of Operational Finance - to work from their head office in East Croydon (3 days per week in office). This is a fantastic opportunity to have a real impact with an organisationwhose purpose is to make life fairer for children in and around London. Focusing on the...

  • Head of Partnership Development

    1 month ago

    London, Greater London, United Kingdom UNIVERSITY OF GREENWICH Full time

    Faculty of Education, Health and Human SciencesLocation: Avery Hill CampusSalary: £56,021 to £64,914 plus £4069 London weighting per annumContract Type: PermanentClosing Date: Sunday 28 April 2024Interview Date: Friday 10 May 2024Reference: 4509The Head of Partnership Development & Engagement works closely with the Deputy Dean and Faculty Operating...

  • Head of Finance and Operations

    1 week ago

    London, Greater London, United Kingdom Allen Lane Limited Full time

    At our organisation, we get out of bed in the morning to drive an energy revolution that helps Britain achieve net zero. We do this by being passionate, people-focused and collaborative.We are pretty unique; we are an independent, non-profit, government-backed organisation that helps households and small businesses across Great Britain to understand how...

  • Head of Institutional Sales

    4 weeks ago

    London, Greater London, United Kingdom Selby Jennings Full time

    Are you a strategic leader with a proven knack for institutional sales within the investment management landscape? Are you passionate about pioneering fundraising initiatives focused on EMEA infrastructure investments? Selby Jennings is working alongside a dynamic boutique investment manager dedicated to shaping the future of infrastructure investments...

  • Head of Resident Operations

    4 weeks ago

    London, Greater London, United Kingdom Investigo Full time

    Experienced Head of Resident Operations required for an immediate start3-6 months£ per day Inside Ir35Hybrid working model (London based office)I am seeking a Contact Center leader with a background in Corporate Contact centre for a London based Local Gov Client.You will need to: - support the managers with day to day operations - support with the...

  • Head of Clinical Trial Operations

    1 week ago

    London, Greater London, United Kingdom UCL Full time

    UCL Institute of Clinical Trials and Methodology was established on 1st August 2013 and is formally comprised of two research departments: The MRC Clinical Trials Unit at UCL (MRC CTU) and the Comprehensive Clinical Trials Unit at UCL (CCTU). The Institute also has two further units that are virtual members: The Cancer Research UK/UCL Cancer Trials Centre...

  • Infrastructure Engineer/Specialist Infrastructure Engineer roles

    1 week ago

    London, Greater London, United Kingdom GCHQ Full time

    Infrastructure Engineer/Specialist Infrastructure Engineer rolesCheltenham, London or Central Manchester£34,663 Infrastructure Engineers and £41,935 Specialist Infrastructure EngineersRoles based in London will receive an additional £6,250 London Allowance. Skills will be assessed at interview and candidates who qualify may receive a skills payment of...

  • Head of Delivery

    3 weeks ago

    London, Greater London, United Kingdom Investigo Full time

    Well known not for profit organisation is seeking to recruit a Head of Delivery on a contract basis for an initial 3 month contract to start as soon as possible whilst a permanent counterpart is sourced for the role, working across their DDaT remit.Current team consists of 19 members including 2 current direct reports. The team is split across product,...

  • Infrastructure Programme Director

    4 weeks ago

    London, Greater London, United Kingdom Investigo Full time

    Our client a market leading global payments company are an seeking an experienced Senior infrastructure Programme Director to take the lead on a large Data Centre migration programme. We needs a hands-on individual who will drive the shaping and delivery of a number of workstreams. A strong influencer, you will have experience in data centre migration...

  • Infrastructure Project Manager

    5 days ago

    London, Greater London, United Kingdom JR United Kingdom Full time

    Infrastructure Project Manager is required for an initial 6 month contract to lead on server rebuilds from Legacy, on premise Operating Systems on to more modern OS located in AWS along with the successful re-integration of the on premise App to the new platform. You must have some previous Retail Industry experience and have Project Managed server rebuilds...

  • Head of Catering

    4 weeks ago

    London, Greater London, United Kingdom London School of Economics and Political Science Full time

    LSE is committed to building a diverse, equitable and truly inclusive universitySalary from £59,670 to £69,092 pa inclusive with potential to progress to £76,562 pa inclusive of London allowanceAn exciting opportunity has arisen for Head of Catering at LSE. Catering services is an important part of the student and staff experience at LSE, with a turnover...

  • Infrastructure Structured Finance Director

    4 weeks ago

    London, Greater London, United Kingdom Page Executive Full time

    About Our Client Our client is a European Corporate and Investment Bank Job Description Exciting opportunity for a Infrastructure Structured Finance Director - EMEA to join a European Corporate & Investment Bank. London- Project Finance, Infrastructure, Energy, TMT: Origination, Execution, Portfolio Management The role:Responsible for origination,...