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Financial Support Officer

3 months ago

Redditch, Worcestershire, United Kingdom Bromsgrove and Redditch Councils Full time

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

Redditch Borough Council and Bromsgrove District Council are looking to fill a post in their busy shared service Financial Support Team. The post will be based across offices in Redditch and Bromsgrove.

The purpose of this role is to provide support and advice and identify opportunities, to help customers improve their financial independence, including processing Housing Benefits, Council Tax Support, Discretionary Housing Payments and Essential Living Fund Support claims.

If you have experience in a proactive Benefits environment, you are customer focussed, have experience of using a variety of ICT systems, a willingness to develop new and innovative working practices and a good general educational background which includes a minimum of 5 GCSEs at Grade A-C or equivalent including English and Mathematics; you may be the person for this role.

Additional Information

The Councils offer a range of staff benefits:

pensiongenerous leave entitlements starting at 25 days plus bank holidays (pro-rata)flexible working, where appropriateEmployee Assistance Programme access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and moreWhat next

Need further information? please contact Sharen Donnelly on or email or email

If this role interests you please use the 'Apply Now' button

Closing date for completed applications: 18 August 2024 (Midnight)

Interviews will take place week commencing 26 August 2024

For a full list of our current vacancies why not visit our WM Jobs Recruiter Page

Attached documents
Financial Support Officer JD and PS