Group Head of Tax Client Services

Found in: beBee jobs GB - 2 weeks ago


London, Greater London, United Kingdom Aztec Group Full time
Purpose

This new strategic role will contribute to the overall success of the Aztec Group through the leadership of our Tax Client Service team, developing our client service offerings as we continue to expand as a partner to our clients.

We build long term relationships with clients through compelling client experiences and you will support this through research and thought leadership, supporting our clients to achieve their strategic goals, providing insight on future challenges and smart solutions for our clients' needs.

The role will lead the ongoing operations client service delivery and transformation of our tax services to clients and the team that delivers them. There will also be opportunity to lead and influence broader Group wide strategic initiatives and objectives.

Reporting to a member of the Group Executive Committee, the individual will be a senior leader within the wider Group, with responsibility for leading operations in line with existing requirements, and identifying and implementing new services and revenue streams.

Key responsibilities
You will lead and manage a strong and growing Tax Client Services team who go above and beyond to deliver the service we're renowned for.Be accountable and responsible for all elements of the P&L for the Tax Client Services teamTo develop a growth strategy and implementation plan for our Tax Client Services teamPartner with internal and external stakeholders to identify, pursue and deliver new services and operating modelsLead the design and implementation of technology-based solutions that drive exceptional client service, excellent user experience and deliver operational efficienciesSupport the expansion of Aztec by building local tax teams and services in new jurisdictionsHorizon scanning for new trends that may provide threats or opportunitiesWork closely and collaboratively with Business Development ("BD") and Marketing teams position Aztec as an industry leaderImplementation of projects and change across the organisationIn line with the Aztec client experience agenda, professionalise the client experience for Tax Client Services across all jurisdictionsManage Tax Client Service satisfaction in collaboration with the other client service teams as required. putting in place regular client touchpoints and resolving issues or escalating as required (ensure appropriate reporting to Risk and Compliance as required)Identify, pursue and deliver Tax Client Service selling opportunities working with BD and other client service teams To manage the team in terms of appropriate resource and skill levels, and productivity measures, to ensure market competitivenessTo ensure effective use of client relationship management systems and processes to maximise client knowledge, increase revenue opportunities, and maximise client satisfactionBe responsible for providing the business and Aztec's clients with relevant global and local tax trendsTo provide timely insightful input on client tax-related issues and trends to the Group and Executive CommitteeTo provide active contribution to Group wide strategic initiatives and objectives

Day to day duties
Develop and deliver the client service strategy to existing client and into the wider marketplaceMaximise Tax Client Service revenuesEnsure consistent and high-quality service delivery to Tax Services clientsManage and maximise client satisfaction of Tax Services clientsEffective line management, engagement and development of the Tax Client Services team

Governance
Lead the Tax Services team across the relevant Aztec jurisdictionsParticipate in local jurisdictional leadership team meetings

KPIs
Tax Client Services revenue Tax Client Services gross marginProductivity of the Tax Client Services teamCash collection/debtor days of the Tax Client Services teamSatisfaction of Tax Client Services clientsEngagement of Tax Client Services team staffLevel of operational and/or compliance-related incidents

Team
Tax Client Services team
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