Product Director
2 weeks ago
Product Director - Client Technology
Trusted by global brands and SMEs alike, PHMG helps clients enhance their customer experience at every level – bringing strategic expertise and providing stress-free solutions from bespoke audio branding to cloud-based telephony optimisation.
Our investment in technology continues to solidify our position at the forefront of our industry, but also empowers us to meet the evolving demands of our clients, enabling us to unlock unparalleled value across their diverse customer touchpoints. We're poised to reshape the landscape of our client operations, with the Client Technology Director role pivotal to our success.
Key responsibilities:
Crafting a client-centric strategy:
our Client Technology strategy placing the client at its core, clearly defining KPIs and success measures.our global client support model to ensure clients seeking technical support with their cloud telephony system can access expert consultancy to optimise business performance and resolve technical issues 24/7. Delivering operational excellence: perfect our technological processes, orchestrating them for maximum efficiency.cost optimisation while preserving the hallmark of quality.areas for AI technologies to automate routine tasks, allowing a greater focus on value-added activities.insights from data analysis to continually optimise performance. Enhancing client-centric communication: a culture of collaboration that spans the entirety of our organisation, ensuring clients benefit from our broad technical and creative expertise.data to inform the client experience at every touchpoint.with the Marketing team to refine marketing approaches.What we're looking for:track record in delivering technical solutions to SME clients.experience in defining client strategy and delivering operational efficiency gains.influencing skills and the ability to gain buy-in from senior stakeholders.of discovering a client need for a product or service and seeing through to client delivery.leading and improving performance of a high-performing team.to analyse complex client data to make informed decisions.of cloud telephony and unified communications and the benefits to SME clients.About PHMG: Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-TrackTM - strengthening their business identity in the most memorable, emotive way.-
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