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Neighbourhood Coach

4 months ago

Tewkesbury Gloucestershire, United Kingdom Bromford Full time

f you are passionate about helping people and have the skills and experience to guide customers to better manage their homes - then you belong at Bromford We are recognised as a Great Place to Work organisation and are keen to hear from you.

As a neighbourhood coach, you'll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, raising awareness of customer responsibilities, as well as offering coaching and guidance to support our vulnerable customers.

Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary. You'll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers lives.

Working closely with our maintenance and lettings teams, you'll effectively allocate empty homes and manage customers' expectations regarding repairs, as well as escalate property maintenance issues.

To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations.

This position is full-time, permanent and subject to an enhanced DBS check. You'll manage a patch around Priors Park, Tewkesbury (GL20 8ND) with travel to and from surrounding areas required. Regular home working is available.

Find out more about the role by watching our YouTube videos .

You will be someone who:

  • Has experience working in a customer facing role, ideally within housing management
  • Strives to achieve performance targets, maximising customer satisfaction
  • Is tenacious and resilient - who does what it takes to achieve the right outcome
  • Sees the best in people and has the capacity to coach
  • Has a reputation for first-rate influencing, negotiating and relationship building skills
  • Will be a great ambassador for Bromford
  • Has access to a vehicle and a full driving licence.

Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.

The closing date is Monday 5 August with interviews taking place on Monday 12 August 2024, at our Shannon Way office, Tewkesbury.