Construction Account Handler

3 weeks ago

London, Greater London, United Kingdom Marsh McLennan Full time

Construction Account Manager– Marsh – London

The client: Marsh

Marsh is committed to helping its clients to anticipate, model, and manage threats to their businesses.

We are a tight, professional and technical team of insurance professionals working with all insurance products and services for our portfolio of large construction clients.

The role: Insurance Administrator

  • We are looking for an Account Handler (any class/product/market) based in London to support our International team of 25 client executives (CE)
  • The Account Handler will manage all front-office instructions from our CEs as well as all back-office queries in partnership with our support team in India
  • This is a great opportunity for a mature hire keen to leverage on their experience and support our business

What can you expect:

  • The Account Handler is charged with providing intimate support to both the Client Executive and Broker, and management of the placement process – new business and renewals.
  • This extends from client/intermediary/market on-boarding, through to collection and distribution of premiums, as well as routine servicing of accounts.
  • This will demand an in-depth understanding of CE/Broker requirements, and clients within product lines and/or defined areas, in conjunction with technical knowledge.

What you will be rewarded with:

  • Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

  • Where appropriate, ensure the loading of prospect details into Marshforce, and assist with both pipeline monitoring and due diligence queries.
  • Help develop requests for, and monitor progress of, on-boarding/due diligence of clients, intermediaries and markets, as well as routine reactivation ahead of renewals when required, using the appropriate system/process.
  • Assist CEs and brokers in the setting up and management of the placement within broking
  • Provide clear direction to Policy Servicing (PS) through the Work Request Form (WRF).
  • Effectively manage/resolve queries, acting as the bridge between CE/Broker, PS, and clients/markets.
  • Ensure timely authorisation of documentation, and distribution to markets/client - debit notes, invoices and evidence of cover.
  • Check to ensure all correspondence between Insurer(s) and client is retained on appropriate files, using both electronic and paper systems.
  • Identify trends and develop MI to maintain and improve business best practice
  • Act as a link between PS and the practice to aid with query response and ensure awareness of the practices position and the systematic chasing of challenging clients/markets.

What you need to have:

  • Previous Account Handler experience ideally within a broker support/client management role
  • The will to process instructions whilst wanting to resolve backlog of queries
  • Confident and articulate verbal and written communicator
  • The range of specific tasks and depth of the role involvement will be guided by experience and seniority. This role will encompass a range of different grades, dependent upon levels of responsibility and breadth of those tasks.

What makes you stand out:

  • Solid, experienced and resilient
  • Previous experience gained within insurance as an account handler/broker support ideally with construction clients (although not mandatory)
  • Able to calmly process large amount of work with accuracy
  • Comfortable with technical and/or diverse instructions
  • Previous track record of clearing successfully backlog of queries
  • Previous track record of working with remote back-office

About Marsh

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our Greater Good Policy.

Marsh | Global Leader in Insurance Broking and Risk Management

Marsh is a global leader in insurance broking and risk management, bringing global, national, and industry-specific solutions.

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