Business Partnering

2 weeks ago

London, Greater London, United Kingdom BT Group Full time
Closing Date: 22nd May

Hybrid (3 days office, 2 days remote), London and Bristol

About EE

We're EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we're for everyone, on any network - serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We've been awarded the UK's best network for the last 10 years. It's central to our vision - to be the most personal customer-focused technology company in the UK.

That means earning a place on customers' home screens by offering them more than ever before, whether that's helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids' learning with EE Learn.

We're also part of BT Group, which we're even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we've got something special here. We want everyone to feel proud about working at EE - and feel excited about where we're going and what we're going to do. Want to join in?

Why this job matters

The Consumer Customer Facing Unit (CFU) delivers over £10bn of revenue and £2.4bn of EBITDA for BT Group. The CFU has three consumer brands; EE, BT and Plusnet - and numerous product lines including Landline, Broadband, Mobile, TV and Sport. This provides employees fantastic opportunities to grow their knowledge of the industry and develop a long-lasting career within the unit. Consumer finance plays a key role in driving top and bottom line growth. The function provides insightful reporting, analysis and business partnering that is integral to optimising decision making and delivering value for shareholders.

This is part of a commercially focussed, busy team, with good exposure to director/MD level across the business. This offers strong development and progression opportunities for the right candidate

Key support for the Head of Trading
  • Business partnering support for the Consumer Trading & PAYM P&L teams
  • Lead the planning, reporting and analysis of Mobile volume (5m+ pa) and value (£1bn+ pa)
  • Support business case, pricing & PIRs for upgrade & retentions area
What you'll be doing
  • Lead the Mobile budgeting and rolling forecast process, ensuring clarity of understanding and alignment of assumptions with key stakeholders
  • Develop robust and challenging budgets and forecasts for upgrades, MRC and value creation. Interlocked across sales channels, central trading and marketing
  • Drive the business in understanding upgrades & retentions performance and support P&L delivery through insight, governance, interlock and influencing key stakeholders
  • Lead the process for weekly upgrade trading volume forecast in order to drive focus and ultimately deliver the landing of the quarterly P&L. Articulation of revenue trends and performance which underpin BT Group position.
  • Support delivery of weekly reporting and analysis of upgrade value and enrichment, identifying key trends, risks and opportunities
  • Lead the Retentions pricing weekly review, responsible for making pricing decisions, reacting to competitor moves in the market whilst ensuring optimum value and delivering churn KPIs
  • Business case and PIR support for trading and marketing initiatives, ensuring robust assumptions and appropriate insight to drive price changes and trading value.
  • Deep dive review of long term trading trends, using analysis to influence decision making and drive change. Presenting outputs to senior stakeholders.
Skills
  • Qualified Accountant
  • Planning & forecasting experience
  • Excellent Analytical Skills
  • Commercially astute
  • Strong Communication and influencing skills.
  • Previous experience of a consumer mobile business desirable
  • Commercial knowledge. Broad company and market knowledge to enable joined up approach across Trading team and optimal decision making. Role will influence change to the commercial trading and marketing communities
  • The role requires strong influence and persuasion skills. The role-holder will need to evaluate and understand trading performance and pricing requests
  • The role requires coordination and engagement skills as they will be required to align the plans and objectives of the finance, trading, marketing and devices teams
  • Working in a challenging, complex, fast moving environment
  • Ability to simplify large amounts of complex data from different sources and simplify into an actionable plan
Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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