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Hotel Reception Manager

4 months ago

Cambridge, Cambridgeshire, United Kingdom Select Full time
Are You Ready to Elevate the Guest Experience at a Prestigious Hotel?
Do you have a passion for providing exceptional customer service? Are you looking for a new and exciting challenge? If you've answered "yes," then this opportunity as a Front of House Manager at my client's renowned hotel might just be your next career move

The Role: Front of House Manager
In this pivotal position, you will be the face of the hotel, creating first and lasting impressions on our guests. Your primary responsibility is to ensure they experience the highest level of service. You'll lead and inspire the Guest Experience team, setting the standard for front-of-house operations. This includes overseeing adherence to all standards, procedures, and regulations.

Benefits
  • 'Welcome' bonus: £500 for full-time after 6 months.
  • Leisure club membership: Valued up to £1,000 per year.
  • Performance rewards: £5 for every 5* review mentioning your name (T&Cs apply).
  • Exclusive discounts: Across the whole portfolio of hotels for family & friends'
  • Comprehensive training: With opportunities for professional qualifications and career progression.
Key Responsibilities:
  • Ensure an outstanding stay for guests at our hotel.
  • Manage and motivate your team to deliver top-notch service.
  • Oversee room allocations, ensuring guest satisfaction.
  • Handle guest issues and complaints with finesse.
  • Maintain impeccable team presentation and knowledge of rates and promotions.
Is This You?
  • Proven experience in a guest experience or front-of-house role within a hotel.
  • Qualifications in hospitality, front-of-house management, or business.
  • Demonstrable skills in delivering high-quality customer service.
  • Strong people management skills.
  • Driven by targets and KPIs, with a knack for multitasking.
Why join my client
Embark on a journey where your dedication is recognised and rewarded. With opportunities for advancement across our diverse hotel portfolio, your career with us promises to be as dynamic as it is rewarding. Become a vital part of our team, where we not only offer a job but a path to personal and professional growth.
Apply now and be a part of our distinguished team, committed to redefining hospitality