Education Specialist

4 weeks ago

London, Greater London, United Kingdom GUERLAIN Full time
To strengthen our sell-out performance, market share and brand awareness.

To further raise our 3 axes expertise profile and elevate the Brand Image.


To provide proactive support to the Head of Education in developing and delivering the company's education objectives elevating all 3 axes in the field.

To help execute education programs, coaching, and elevating cross-axis expertise for Guerlain Consultants.

To make recommendations for education strategy with knowledge of competitor training and retail /consumer trends.


To demonstrate expertise in make-up, with in-depth knowledge of skincare, and a broad understanding of the inseparable link with fragrance.

Business Development


Conduct in store visits and one-on-one BC development coaching with Guerlain BC'S in the top 15 accounts to upgrade all the skincare, make-up, fragrance expertise (service and consultation skills).

Analyse the needs for trainings to be adapted. Ability to champion simplicity through way of working with field teams.


Work in conjunction with Area Manager's to develop the business in key doors as directed by Head of Retail and National Education Manager.

Focus on product and quarterly priorities to develop service and consultation skills of the Beauty Consultants and demonstrate the ability to follow up at all levels

Submit any practical ideas that will boost final transactions to Counter/Retail Manager and Education Manager

Support in education to drive understanding and the collection of CRM and VIP data

Support in retailer's activation projects and show tangible results by driving systematic and ongoing activity on top doors

Work with stakeholders to provide ongoing feedback for sales tools adaptation and creation in-store in line with trends, competitor best practice and client expectations

Education Programmes

Execute and assist with the development of Education Programmes (Guerlain Academy) as required: Induction Training and Regional Training Nationally

Undertake project work as required

Develop and coach specialist roles

Assume training responsibility for Guerlain promotional sites

Assist and train at retailer conferences and training roadshows, as required

Enthusiastic individual, approachable and strong team player

Experience in training in the cosmetic industry

Able to travel on regular basis

Flexibility to regularly stay away from home during the week

Strong observation and communication as well as interpersonal skills, be solution focused with ability to adapt to the audience. Be relatable, confident on presenting and influencing at all levels.

A genuine interest in the Guerlain brand

A can-do positive attitude, highly organised by nature and excellent attention to detail.

Excellent written and verbal communication skills

Dynamic presentation skills

Exceptional training and coaching skills to drive a buzz in makeup and skincare

Ability to direct coach and lead constructive feedback

Strong analytical skills and capability on Microsoft Office (power point and Excel) Enthusiastic individual, approachable and strong team player

Experience in training in the cosmetic industry

Able to travel on regular basis

Flexibility to regularly stay away from home during the week

Strong observation and communication as well as interpersonal skills, be solution focused with ability to adapt to the audience.

Be relatable, confident on presenting and influencing at all levels.

A genuine interest in the Guerlain brand

A can-do positive attitude, highly organised by nature and excellent attention to detail.

Excellent written and verbal communication skills

Dynamic presentation skills

Exceptional training and coaching skills to drive a buzz in makeup and skincare

Ability to direct coach and lead constructive feedback

Strong analytical skills and capability on Microsoft Office (power point and Excel)

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