Bottega Veneta Northern Europe Client Development Manager
3 weeks ago
Translates CRM data analytics and insights into sensible strategic and tactical proposals to mine new clientele, to upgrade existing and develop further VIC segmentsDevelops local client engagement strategies and plans in synch with our global vision and reflecting the local ambition (together with Retail and CRM)Manages the operations of branded events for clients, including "surprise and delight" experiences for our most valued clients, and develops new retail events and activations to drive commercial resultsWorks in collaboration with office functions to integrate all client-related initiatives to drive one integrated approach to our clients, across all distribution channels and at all consumer touch pointsUnderstands the needs of our store teams and anticipates those of the local clientele thanks to his/her extensive knowledge of the local marketProvides hands-on guidance to retail and store teams cascading client strategy and translating it into specific engagement and client outreach actions in/out of the storeLeads day-to-day Clienteling planning, ensuring the highest standards of implementation and aiming to achieve performance in line with concrete KPIs and budgetsCreates a network of external partners in line with the brand (personal shoppers, concierge, brands, embassies, hotels, art clubs, etc) to cultivate a new network of potential clients for the brandIs willing and able to host client appointments independently and to host clients at events within the store or abroad, representing Northern Europe as the ultimate Bottega Veneta ambassadorPartners with the North Europe Training Manager to launch CRM and clientelling-related trainings and ensures their successful launch in-store to drive the desired service standards and commercial results, coaching the CRM Ambassadors and other retail colleagues whenever necessaryThey are the internal voice of the client, and is externally our brand ambassador, advocating for an authentic customer-centric culture and creating Bottega fans in our local markets. Who you are:
Deep retail experience, including a Store Manager/Director role in a high clienteling flagshipStrong leadership and people management skillsLuxury market knowledge, preferably on UK and DACH regionsDynamic sense of ownership and accountabilityEase in working in a fast-changing environment Tastemaker for luxury, fashion and/or arts ConfidenceCollaborative team playerInnovative and strategic mind set Excellent EnglishTravel flexibility to different destinationsWhy work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
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