IT Manager

About us

Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

As our IT Manager, you will support the smooth running of all hospitality applications, liaise with third parties where required, and act as escalation when necessary.

Key Responsibilities

Provide a high level of technical support and assistance to all colleagues, and guests when required;
Troubleshoot system and network problems by diagnosing and solving faults;
Liaise with external support providers to ensure complex faults are resolved effectively;
Build, configure, and setup all computers for staff.;
Perform new user on boarding tasks, and system inductions;
Configure, support and troubleshoot servers, printers, mobile and desk phones;
Ensure Active Directory, Security Groups, and User Permissions are accurately up to date;
Support the Executive Team with projects, ensuring timelines are adhered to;
Assist the Hotel and third parties, in delivering and implementing new services;
Responsible for ensuring all technical documentation is kept up to date and ensuring all IT policies are properly followed;
Maintain inventory records of all Hotel IT equipment;
Attend daily, and management meetings when required, to provide business updates;
Maintain and review all compliance requirements around Cyber security and GDPR.

CUSTOMER SERVICE
Deliver friendly, efficient customer service to all our guests;
Promote a helpful and professional image to guests;
Listen and notice all guest feedback and deal without delay;

SUPPORT
As a primary IT contact for the hotel, the role is Monday to Fridsay business hours, but a good degree of flexibility is required to a support a 24/7 business.

HEALTHY, SAFETY AND SECURITY
Understand and adhere to the Health & Safety policy and statutory regulations
Understand and adhere to the Hotel's fire regulations and policy
Understand and adhere to the statutory COSHH regulations/guidelines
Be vigilant by reporting any accidents, hazards and security issues
Handle equipment and tools in a safe and careful manner, using correct PPE where appropriate
You will also be required to undertake all statutory training and any other learning and development recommended by management.

What we're looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

Knowledge of administering Microsoft solutions including MS 365
Proven experience with Desktop & Server admin across the Microsoft stack.
Experience working with IT Security & Network infrastructure.
Overall appreciation of end point system security.
Overview ISP solutions and connectivity requirements.
Experience of Hospitality products such as PMS and POS systems and associated interfaces is essential.
Understanding around core IT compliance for GDPR & PCI/DSS etc.
Excellent communication skills
Experience in a similar role in a similar environment

What's in it for you?
Free meals whilst on duty
Paid annual leave of 28 days including public holidays
Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
EAP for you and your family
Online benefits portal offering lots of discounts
Fully funded Apprenticeship opportunities
Excellent training and development opportunities
Staff Awards and Social events throughout the year
Cycle to work scheme
Free parking
Refer a Friend programme
Staff Discounts at The Lensbury and across the L+R portfolio

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