Senior Business Analyst

2 weeks ago

London Central, United Kingdom AXA XL Full time
Senior Business Analyst

UK, Switzerland, France & Poland

AXA XL are creating a new delivery model based on agile and a new vendor model to enable more efficient delivery of technology with the business fully embedded in what we deliver. This Digital Factory will first deliver new capabilities for Fusion Transformation and then will be rolled out to other capabilities within GT (Global Technology) and IDA (Innovation, Data & Analytics).

As an experienced Senior Business Analyst within the Digital Factory, you will play a pivotal role in ensuring the successful delivery of digital solutions for our insurance workbench product. You will be responsible for driving business process digitalization and improvements along our Underwriting Customer Journey on a Salesforce platform. Applying scaled agile methodologies, design thinking principles, and BPMN (Business Process Model and Notation) techniques to maximize business value contribution. Your expertise in UX (User Experience) and CX (Customer Experience) will play a crucial role in enhancing the overall user journey and customer satisfaction.

DISCOVER your opportunity

What will your essential responsibilities include?

• Collaborate with stakeholders, business users, and subject matter experts to gather detailed business requirements related to the P&C insurance workbench and related processes.

• Utilize your extensive knowledge PaaS products (e.g. Salesforce) to design and optimize business processes, custom objects, workflows, and automations to meet business needs.

• Increase value contribution by using scaled agile methodologies such as SAFe (Scaled Agile Framework) to ensure efficient and effective delivery of demand within customer journey.

• Apply design thinking principles to understand user needs, pain points, and preferences, and translate them into innovative and user-friendly solutions.

• Enhance user experience (UX) and customer experience (CX) through user-centric design, intuitive interfaces, and seamless interactions with the P&C insurance workbench.

• Create and maintain comprehensive BPMN models to document and communicate complex business processes, ensuring a clear understanding among stakeholders.

• Collaborate with business stakeholders and supporting functions to implement changes, ensuring smooth transitions and user adoption of new processes and tools.

• Prepare detailed functional specifications, user stories, process flows, and system documentation as required.

• Stay updated with industry trends, best practices, and emerging technologies, and apply them to continuously improve business processes and customer experiences.

SHARE your talent

SHARE your talent

We're looking for someone who has these abilities and skills:

• Demonstrable experience as a Business Analyst in highly governed industries, with a focus on PaaS (e.g. Salesforce) implementation and optimization.

• Knowledge of scaled agile methodologies, SAFe certification is desirable.

• Proficiency in using BPMN for process modelling and analysis.

• Extensive experience in UX and CX design, with a track record of delivering user-friendly solutions.

• Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders.

• Analytical mindset with the ability to translate data into actionable insights.

• Problem-solving and critical-thinking abilities to tackle complex business challenges.

• Familiarity with business intelligence tools and data visualization is advantageous.

• Familiarity with agile tools and software, such as JIRA and Confluence

• Bachelor's degree in Computer Science, Information Technology, or a related field is a plus

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.
  • Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
  • Robust support for Flexible Working Arrangements
  • Enhanced family friendly leave benefits
  • Named to the Diversity Best Practices Index
  • Signatory to the UK Women in Finance Charter
Learn more at . AXA XL is an Equal Opportunity Employer.

Corporate Responsibility

At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world's most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy - Our Impact. Our Future. - aligns key issues that are pertinent to our business - climate, water and financial resilience - and contributes to AXA Group's purpose to "Act for human progress by protecting what matters.".

• Climate: We're reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.

• Water: We're developing water resilience where it is - and will be - needed most.

• Financial resilience: We're helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.

• Hearts in Action:We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our "Hearts in Action" programs.

For more information, please see the Corporate Responsibility section on our website

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