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Debt Advice Team Leader

4 months ago

Totton, Hampshire, United Kingdom Citizens Advice New Forest Full time

An exciting opportunity has arisen for a Debt Advice Team Leader to join the Citizens Advice New Forest team. This role will provide line management to two debt teams from Citizens Advice New Forest and one debt team from Citizens Advice Southampton and will be responsible for ensuring that the projects are meeting their objectives and outcomes. We are

looking for an individual that can oversee all aspects of debt project delivery including technical supervision and adherence to quality standards, monitoring of project delivery and outcomes, and all aspects of leadership of the teams including motivation and development of the team members.

We are looking for candidates who are:

  • From an advice background, with appropriate debt-advice accreditation or the ability to become accredited quickly.
  • A great communicator, motivator and team player; someone who can interact at all levels of Citizens Advice.
  • Someone with an eye for detail, who is able to take a leadership role and is comfortable with responsibility.
  • Passionate about helping individuals needing support to move on with their life.

    What's in it for you:
    • Working in a supportive environment, you will have the autonomy to run your own teams and take accountability for delivering the project outcomes.
    • Ongoing learning and development to help your progress with your career.
    • A sense of satisfaction, being part of a team that is giving back to your local community by helping individuals find a path out of their current circumstances.

      As a successful candidate you will be able to work a hybrid model of work, although attendance at a Citizens Advice office is expected for a minimum of 1-2 days per week.

      This role can be either full time or part time, however a minimum commitment of 30 hours per week is required.

      If you think this role is one that you would be passionate about, we would love to hear from you.

      Please refer to the full Job Pack on the Citizens Advice New Forest website, which contains a detailed role profile and person specification.

      Candidates are required to submit a CV along with a cover letter that details how their skills and experiences meet the person specification.

      Applicants will be considered on a rolling basis, but the closing date is 16th June 2024