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Multi-skilled Shift Engineer

2 months ago

London, Greater London, United Kingdom Cleveland Clinic Full time

You will attend to and complete installation & maintenance engineering tasks related to reactive, planned, corrective and project works for Cleveland Clinic London.

To provide technical support in relevant designated discipline(s) including Competent & Authorised Person duties. When required, to liaise with specialist sub-contractors and obtain quotes where relevant to do so.

To be responsible for delivering reactive and planned maintenance works. The delivery of these works will be through the utilisation of core skills and competencies of the individual engineer, with those tasks raised aligned to the skillset available. As part of the role, there will also be core duties to escort sub-contractors across the sites, so that any tasks requiring specialist involvement can be undertaken within the parameters of the site's requirements.

It will be the engineer's key responsibility, to ensure that the work assigned to them via the helpdesk, is undertaken within the SLA or updated swiftly if a contractor is required. The maintenance engineer will be accountable for the works assigned to them, and it is their duty to undertake all tasks using the mobile device correctly and in real time.

The engineer role will also ensure that they adhere to all Safe Systems of Work (SSOW) including in line with assigned Risk Assessments and Method Statement provided by Cleveland Clinic London.

The role holder will be the first image of Cleveland Clinic London and must always be an ambassador for CCL, through being well presented with great customer service and effective communication.

Job Responsibilities:

  • To provide technical support in relevant designated discipline(s) including Competent & Authorised Person duties.
  • When required, to liaise with specialist sub-contractors and obtain quotes where relevant to do so.
  • To identify required materials and liaise with designated suppliers to obtain quotations for approval.
  • Responsibility for all works assigned to them, being accountable for the attendance to each task within the SLA and providing any updates in a swift/concise manner, where tasks cannot be completed.
  • Effectively communicate to the shift lead, Estates supervisor and Estates & Facilities management team, on any tasks that may have a critical or business impact to CCL.
  • Utilisation of the mobile working device, ensuring that all times are captured correctly for each task, alongside providing detailed notes in the comments section.
  • To act as an escort for any contractors coming to site, and on behalf the management team
  • Provision of quotes, with all costs for materials, being provided to the Supervisor, ready for submission/approval.
  • Ensure that all maintenance tasks that are carried out to all building plant, equipment, and systems, meet and exceed expectations, and agreed service level agreements.
  • Carry out fault identification/rectification and escalation when required on fabric issues, and M&E systems such as electrical systems, heating, ventilation, and air conditioning issues.
  • Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeeping
  • A high level of initiative, in ensuring that proactive maintenance is undertaken or supported
  • Advanced communication skills with a full understanding of customer needs & expectations
  • Ability to comprehend and act upon both verbal and written instructions
  • To ensure prompt and timely attendance to ensure hand over with previous shift is carried out.
  • To carry out shift handovers between prior and next shifts, detailing any site issues.
  • To assist in covering shifts for absence/holiday for the opposite shift team.
  • Other duties as assigned

Education:

  • Completion of a full Apprenticeship programme
  • HTM relevant CP Qualification desirable
  • HTM relevant AP Qualifications desirable

Certifications:

  • Minimum requirement for C&G Level 3 Mechanical or Electrical discipline qualification
  • CSCS or relevant Trade Card
  • City & Guilds 2391 desirable

Languages:

  • Ability to read, speak and write in English is required.

Complexity of Work:

  • Ability to lead from the front in times of critical events on site
  • Strong organisational and communication skills with the ability to priorities workloads
  • Ability to work under pressure whilst remaining calm clear thinking and be able to deliver the required services within prescribed time constraint
  • Diligent and pro-active
  • Ability to prioritise and act on own initiative
  • Excellent organisational skills and exceptional attention to detail
  • A flexible approach to work with a willingness to travel would be essential

Work Experience:

  • Strong understanding and experience of Electrical, Mechanical, Plumbing, HVAC systems
  • Computer literacy with Microsoft Excel and Microsoft Office or equivalent
  • Healthcare and HTM experience advantageous
  • Previous experience of CAFM Systems
  • Demonstrable experience within a similar position

Physical Requirements:

  • Typical physical demands require full body motion including ability to perform work while bending, stooping, and stretching, climbing ladders; requires dexterity and strength sufficient to operate required tools and machinery; typically required to lift and carry machinery and/or equipment weighing 20 kg. And/or assist with lifting weights exceeding 20kg

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

Safeguarding:

  • All caregivers have a personal and a professional responsibility to identify and report abuse. A patient or fellow caregiver may disclose information of being abused or suspected abuse. A caregiver may also witness abuse or simply have concerns of abuse taking place. Should any caregiver suspect abuse then it is vital that the CCL safeguarding policy and procedure is immediately implemented.
  • It is the caregiver's responsibility to ensure they are fully compliant with CCLs safeguarding and training and read, understood and adhere to the CCL's Safeguarding Policy and Protocols.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities