Night Receptionist
3 months ago
Hertfordshire, United Kingdom
Marriott International
Full time
Job Number Job Category Finance & Accounting
Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.
Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.
The primary focus of the role is to support the Night Supervisors with operations of the hotel during the night shift. To facilitate guests requests and enquires, and ensure all necessary security and night audit requirements are met.
CANDIDATE PROFILE
Experience:
- Previous experience working within a Hotel Reception or similar environment preferred
- Customer Service Experience
- Strong Communication skills (verbal, listening, writing)
- Computer skills
- Innovative
- Pro-active and reliable
- Able to work alone and within a team
- Attention to detail
- Organized
- Flexible
- Good level of English essential
- First Aid Certification desirable
- Driver's License essential
The following are specific responsibilities and contributions critical to the successful performance of the position:
- Handle all duties according to hotel policies, procedures, internal rules and standards.
- To be able to use Opera Front Office PMS.
- To be able to use Marsha, the global reservations system.
- To be able to operate Mitel Switchboard and Voicelink messaging system.
- To complete on-line backups every two hours and run the Night Audit Process before 2am each night.
- To be fully aware of the daily sell strategy, current sales strategy, special rates and promotions, corporate agreements and discount conditions.
- To complete a full and correct shift handover, with Front Office handover sheets completed and filed.
- To understand the Vingcard system, and issue guest keys, as per procedure.
- To be aware of all arrivals of the day, and action all requirements and special requests on Front Desk in connection with such arrivals, as per procedure.
- To be able to assist with guest queries regarding places of interest, such as shopping, entertainment, theatres, restaurants etc.
- To answer the telephone to the correct standard using proper etiquette and answering within three rings.
- To liaise with Housekeeping regarding early arrivals, day lets, extended stays, early departures, room moves and all other special requests.
- To be familiar with the daily Conference and Events business in the Hotel utilising the Daily Brief.
- To handle guest complaints according to the LEARN and empowerment processes. Ensure any guest problems are resolved on first contact and the Guest Response Program is followed.
- To ensure that guests receive a genuinely friendly, prompt and efficient service at all times.
- To audit and balance each day's shift, prepare daily banking, and report any discrepancies.
- Additional leave
- Canteen
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- On-site gym
- On-site parking
- Referral programme
- Sick pay
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
