Cafcass Cymru

Purpose of post

Cafcass Cymru is a Division of the Health and Social Services Group within the Welsh Government. Cafcass Cymru is responsible for safeguarding and promoting the welfare of children involved in family court proceedings.

Cafcass Cymru has 11 offices across Wales covered by five geographical operational areas. The five geographical areas are:

• North Wales
• South Wales
• Mid & West Wales
• South West Wales
• Gwent

This advert covers vacancies in the South Wales area (Cardiff and Merthyr Tydfil)

The Business Support roles in Cafcass Cymru are pivotal in providing critical support to the operational teams within the organisation and ensuring the smooth and efficient running of the operational teams.

These roles are unique across Welsh Government, supporting Practice Managers, Family Court Advisors/ Family Court Social Workers and Business Support Managers in providing an effective service to Family Courts across Wales.

This area of work deals with extremely detailed, sensitive and confidential information, as the post holders work with case related information when supporting services to vulnerable children and families during very difficult times in their lives.

Key Tasks

• To provide a comprehensive operational support service, including screening court applications and orders, formatting confidential documentation, drafting communications and minutes to a high standard, arranging meetings, monitoring incoming communications, filing and other administrative duties whilst working to tight timescales.
• Communicating professionally and effectively with a wide range of internal and external stakeholders including courts, Police & Social Services Departments, solicitors, social work practitioners and service users.
• Deal with sensitive telephone discussions and reception queries with service users as required.
• Take responsibility for own data entry tasks, contributing to ensuring the validity of the data in the Cafcass Cymru case management system (IRIS), reporting errors providing support and guidance to colleagues.
• To contribute to the maintenance of internal records, including case related information, ensuring iShare records are complete and enabling effective compliance with Data Protection and Freedom of Information requirements.
• Take responsibility for ensuring that all confidential information is dealt with efficiently and appropriately and in line with the relevant guidance and policy documents.
• To contribute to the smooth day to day running of the office through the handling, recording and distribution of mail, maintaining and issuing supplies of stationery and office materials.
• The post holder may be required to undertake other duties within their team to comply with corporate obligations, e.g. First Aider, Fire Warden, DSE assessments.

Development opportunities

This post provides the opportunity to work in a high profile role within a child focussed organisation. The posts offer opportunities to develop links across Cafcass Cymru, the Welsh Government and with key stakeholders.