Senior Technical Analyst

4 weeks ago


Durham, Durham, United Kingdom Durham University Full time

What you need to demonstrate when you apply/Person Specification

Essential Criteria

Qualifications/Experience
1. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience.
2. Professional Microsoft practitioner with knowledge and expertise in IT service provision.
3. Experience of providing advice and guidance to a range of customers and colleagues.
4. Experience of implementing policies and procedures.

Skills/Abilities/Knowledge
5. Good spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.
6. Strong digital competence across a range digital devices and apps including installing, maintaining and administration of Microsoft (e.g. Azure / Windows Server / System Center) infrastructure and associated software (e.g. Configuration Manager, Operations Manager, Active Directory).
7. Practical experience with system and service monitoring

  1. A good understanding of modern management (e.g. Powershell, Vulnerability management)
  2. Experience using Incident & Change Management
  3. Knowledge and experience of health and safety issues (such as risk assessments).
  4. Ability to solve problems and decide on and plan appropriate solutions.
    12. Ability to provide support for infrastructure projects (e.g. physical server replacements)
    13. Committed to continuing professional development.
    14. Ability to work collaboratively with other team members to ensure the delivery of high-qual ity services.
    15. Ability to participate in networks to share and discuss good practice and exchange information.

Desirable Criteria

  1. ITIL Foundation
  2. Exposure to Agile
  3. A good understanding Azure and Entra ID.
  4. Experience using Backup Management services.
  5. Experience with Virtualisation platforms (e.g. VMware)


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