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Field Service Technician
4 months ago
Field Service Technician (Production)
General Information
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City
Bedford, Leighton Buzzard, Milton Keynes, St Neots
State/Province
Bedfordshire, Buckinghamshire, Cambridgeshire
Country
United Kingdom
Department
Technical Customer Services
Date
Wednesday, July 10, 2024
Working time
Full-time
Ref#
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Associate
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion. )
SUMMARY :
Responsible for the maintenance and repair of Xerox Production Printers whilst having the basic ability to resolve networking and operating systems issues.
PURPOSE:
Working remotely, you will be required to resolve technical hardware and software problems whilst liaising closely with client to ensure total satisfaction. You will be required to manage workload and costs in line with business targets and guidelines set by line manager.
SCOPE:
- The job holder has the responsibility for delivering the appropriate technical service to the customer as set out by the business and/or line manager
- Internal relationships include line manager & scheduling team
- External relationships include customers.
PRIMARY RESPONSIBILITIES:
- Provide service activity, repairs, retrofits, and maintenance activities on Xerox High Volume Production Printers.
- Installation and deinstallation of Xerox Production Printers.
- Timely escalation of technical problems to minimise downtime.
- Recognise and feedback additional business opportunities.
- Proactively communicate with colleagues to share technical information.
- Manage relationship with the client to optimise customer satisfaction.
SKILLS, KNOWLEDGE & ABILITIES:
- Experience in a field-based service role.
- Good knowledge of English language.
- Good problem-solving skills.
- Electrical skills/qualification.
- Skills in the use of diagnostic tools, such as multi meter's.
- Customer focused mentality.
- Knowledge of computers, networks, data communication and colour theory.
- Good communication and reporting skills.
- Willingness to work flexibly.
#LI-CB1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion: People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
