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Operations Intermediate Analyst at

4 months ago

Belfast, United Kingdom Citi Full time
Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview
The Asset Servicing Client Service Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family.

Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.

Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

What you'll do
  • This role is client facing and will handle inquiries from clients related to Corporate Action/Income events
  • This role with partner with processing teams, technology, product and business partners to improve the overall client experience
  • Develops client specific service solutions and maintains quality control
  • Performs inquiry & KPI analysis to identify inquiry trends and client experience opportunities
  • Continuously looks for process improvements and client self service opportunities in order to reduce inquiries
  • Maintains awareness of product changes and system enhancements
  • Assists team member during periods of high volume work, provides back-up coverage, and performs other duties as assigned by supervisor
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. What we'll need from you
    • Proven relevant experience working within a team environment a must
    • Has client facing skills/experience
    • Excel, Word, Outlook, Access
    • Good written and verbal communication skills
    • Bachelor's/University degree or equivalent experience What we can offer you

      We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

      By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

      • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

      • A discretional annual performance related bonus

      • Private medical insurance packages to suit your personal circumstances

      • Employee Assistance Program

      • Pension Plan

      • Paid Parental Leave

      • Special discounts for employees, family, and friends

      • Access to an array of learning and development resources

      Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

      Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

      Job Family Group:
      Operations - Transaction Services
      Job Family:
      Asset Servicing
      Time Type:
      Full time
      Citi is an equal opportunity and affirmative action employer.

      Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

      Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

      View the " EEO is the Law " poster. View the EEO is the Law Supplement .
      View the EEO Policy Statement .
      View the Pay Transparency Posting