Assistant Front of House Manager

Found in: beBee jobs GB - 2 weeks ago

London, Greater London, United Kingdom Hilton Full time

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.

Conrad London St James is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

A World of Rewards:

  • Competitive Salary
  • A global travel program for team members
  • Uniforms
  • Meals whilst on duty
  • To be part of a fabulous team

The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of:

  • The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
  • The Hedgerow, the hotel's first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
  • The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
  • The Orchard, for afternoon teas and lighter meals
  • The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
  • Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.


What will I be doing?

As Assistant Front of House Manager, you will assist in supervising the Front of House Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front of House Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Assist the Front of House Manager to oversee the entire Front of House operation to maintain high standards
  • Assist the Front of House Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front of House department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Assist the Front of House Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front of House Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings, in the absence of the Front of House Manager, and produce minutes
  • Assist the Front of House Manager with staff performance issues in compliance with company policies and procedures
  • Assist the Front of House Manager with recruiting, managing, training and developing the Front Office team
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

Travel:

  • St James Park Tube Station – District & Circle Line – across the road
  • Westminster Tube Station – Jubilee Line (4 Mins Walk)
  • Victoria Station (8 Mins Walk)
  • Waterloo Station (10 Mins Walk)

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