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Technical Customer Service Advisor

4 months ago

Kent, United Kingdom Netbox Recruitment Full time

Technical Customer Service Advisor
26,000 plus quarterly bonus, OTE 34,000
Permanent role
Immediate interviews and start
Wrotham (own transport needed) with 1 day WFH once fully trained
Monday to Friday 8am - 5pm with 1 in 3 Saturdays 9am - 4pm
25 days holiday rising to 30 after 5 years', subsidised gym membership, enhanced pension pay (5% rising every 5 years), private healthcare

Our client is a well-established, market leader in their field and is looking for a Technical Customer Service Advisor to join their product support / customer service department.

This is a fast-paced, varied role where you will be providing technical advice over the phone, organising engineer visits and discussing care / insurance options available.

Duties for this Technical Customer Service Advisor role will include but not be limited to:

  • Providing technical support on the telephone
  • Organising and arranging engineer call-outs
  • Chasing engineers and updating customers where needed
  • Responding to customer letters / emails
  • Checking engineer job reports
  • Providing advice on care / insurance packages and upselling where possible (bonus paid on this)

The successful Technical Customer Service Advisor will have / be able to:

  • Excellent communication skills
  • The ability and willingness to learn technical products and processes
  • Confidence in upselling
  • Excellent attention to detail

We have interviews due to take place immediately with an immediate start date available - please apply now

Netbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position.

All applications considered, apply or call Sian on (phone number removed) option 2