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Software Engineering Manager

3 months ago

Windsor, Windsor and Maidenhead, United Kingdom Centrica Full time

We are Centrica We're so much more than an energy company. We're a family of brands revolutionising a cleaner, greener future. Working here is - we're powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you're developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn't just a job - it's a mission. We all play a vital role in energising a greener, fairer future.

An opportunity to play your part

You'll be joining a cross functional team in Digital Technology Services, a core function that provides engineering services to the rest of Centrica. Our cross functional teams are responsible for building, testing, and running their platforms in production.

As a Software Engineering Manager in the AWS Connect and Channel Platforms, you will be part of the team that builds and supports customer journeys in AWS Connect for our contact centre estate, for online, voice, webchat, WhatsApp etc. Our focus is on delivering quality customer interactions and improving customer satisfaction whilst reducing cost to serve. The team is responsible for ensuring that the platform is constantly available whilst delivering ongoing new functionality and optimising existing capabilities.

You will work alongside the Principal Engineer and the Head of Product on the platform strategy, roadmap, and delivery. You will be responsible for the design and non-functional requirements of the Platforms and have a significant influence on the team's technical path that matches the Centrica strategy.

Location: You can work in Windsor/home; we have people working all over the UK but also a range of office locations.

We have tailored our well-being & benefits package around our employees as follows:

  • Competitive salary and bonus potential
  • Car allowance
  • Employee Energy Allowance at 15% of the government price cap
  • Pension scheme
  • Company Funded Healthcare Plan
  • 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional daysExcellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

This role will require you to

  • Be responsible for designing, developing, and implementing new features/enhancements that meet the business needs.
  • Guide the team in technical solutions, take part in design reviews, give feedback on the quality of designs
  • Be responsible for the entire software development life cycle in the platform squads that aligns with the business goals.
  • Proactively improve the practices of deployment, monitoring, alerting and incident handling within the team.
  • Manage the stakeholders, including planning and coordinating communications.
  • Manage the engineering excellence metrics within the squads, regularly track and find ways to improve the metrics.
  • Coach engineers in the team in good engineering practices

What we need from you

  • Demonstrated track record of helping shape and deliver a technology strategy
  • Are a hands-on engineer with a strong expertise in at least one programming language - we hire based on engineering skills rather than a specific language, so don't worry if your experience does not match our stack
  • API management /Integration
  • Strong data management skills
  • Experience in providing Data solution, Patterns, high level and detailed design specifications
  • Experience on AWS platform is desirable

Competencies

  • Collaborate closely with cross-functional teams to ensure technology initiatives meet both technical and business requirements
  • Act as a champion for continuous improvement, fostering a culture of learning and innovation
  • Possess excellent communication skills, conveying complex technical concepts in a clear and understandable manner to both technical and non-technical stakeholders
  • Are motivated by owning platforms and services, from inception to continuous improvement
  • Enjoy coaching and mentoring team members as needed in technical and functional areas

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs.