Reconciliation Assistant
Found in: beBee jobs GB - 2 weeks ago
Summary JOB SUMMARY As a member of the Reconciliation department, the Reconciliation Assistant is responsible for a range of tasks that ensure that the electronic data associated to a physical script reconciles accurately so that each candidate gets the right result.
Achieving high quality standards, maintaining agreed productivity schedules and contributing to process improvement are all key aspects of the role.
During the peak summer examination series, the Reconciliation Assistant takes responsibility for supervising a team of temporary workers across extended working hours to deliver a successful series.
KEY RESPONSIBILITIES OF THE ROLE Operational Responsibilities:
Support the SIM in the gathering of requirements, set up and delivery of all series script and packet reconciliation activity.
Proactively manage script or packet reconciliation exceptions to minimise customer queries. Contribute to the preparation of any necessary supporting materials such as work instructions, training collateral and quality assurance checklists.Actively contribute to the development of process improvement initiatives and support the implementation of these initiatives in the Script Investigation and Packet Investigation teams.
Provide cover for Script Investigation Coordinators in their absence. Give support to other Operations departments as required.Summer Series Responsibilities:
Operational Responsibilities.
- Have a clear understanding of the Working Instructions for the relevant operation. Working as part of a team to assist with Script or Packet reconciliation activity. Team Leadership Supervise and mentoring of staff in line with the culture and values of AQA. Ensuring the allocated team are fully trained and have a clear understanding of all processes to be carried out. Monitor quality and performance of the team against the requirements of the project. Identifying any issues with understanding or performance of duties within the team and resolving or escalating as appropriate. Ensure all labour movement, attendance, absence, leavers etc. are accurately recorded monitored and reported. This job description should not be regarded as exclusive or exhaustive. There may be other duties and requirements associated with the post which the company may reasonably require you to perform from time to time.
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