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Plan Administrator

3 months ago

Birmingham, Birmingham, United Kingdom Marsh McLennan Full time

Plan Administrator – Mercer - Birmingham - Hybri

Are you passionate about your clients and have experience working within Administration?

Are you interested in working for a world-class organisation, working with a variety of clients?

We are recruiting a Plan Administrator to join our Birmingham Team. This part of the business is responsible for advising corporate clients on all aspects of the insured benefits relating to Healthcare.

About: MMB

  • Mercer Marsh Benefits TM (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits.
  • MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

What can you expect?

As part of the Healthcare Administration team, you will work in a busy office environment and will build and maintain administration of a portfolio of clients, supporting Consulting teams and communicating with Clients and Insurers.

What's in it for you?

  • Challenging yet friendly and diverse work environment
  • Exposure to a wide range of clients ensuring a varied work load
  • 25 days holiday with the option to buy/sell 5 days additional leave
  • Highly competitive benefits package including pension scheme, private medical insurance, income protection with the ability to further tailor it to suit your individual needs with options including discounted gym memberships, travel insurance, childcare and retail vouchers, and much more

We will count on you to:

  • Deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB's target operating model
  • Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery
  • Provide technical support to clients and colleagues
  • Accurately and timely complete and maintain MMB's systems to achieve set targets whilst adhering to MMB processes
  • Take ownership of delivery of tasks, proactively manage own workload and manage client relationships to support retention & growth
  • Partner with internal/external stakeholders to achieve best service for client
  • Ensure quality of own work through right first time approach
  • Develop and maintain appropriate technical and market knowledge
  • Attend client meetings as required

What you need to have:

  • Strong background in Administration or a customer focused role
  • Excellent working knowledge of Microsoft Office suite
  • Ability to work on own and as a team player, establishing good rapport with clients and colleagues
  • Excellent time management and planning/organisational skills, ability to work to deadlines
  • Related business experience and technical knowledge to appropriate level
  • Evidence of continued personal professional development

What makes you stand out?

  • Previous Healthcare/Employee Benefits based experience

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries.

Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

For more information, visit Follow Mercer on Twitter @Mercer.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.