CRM Communications Delivery Manager
3 weeks ago
What you'll do
We're looking for a motivational leader to join the Customer Engagement Team (CET) as a CRM Communications Delivery Manager This is a fantastic opportunity to guide a hardworking and developing team as they strive to put our customers first with engaging and efficient communications.
In this role you'll be responsible for:
- Defining and delivering an engagement led CRM Comm's Delivery strategy for the Bet, Free to Play and Gaming teams.
- Working with senior members of CET's content and social teams to ensure our comms strike a balance between driving direct response and generating engagement.
- Ensuring efficient delivery of comms (across all platforms) in line with this strategy through effective line management of the Delivery team.
- Having a keen focus on the development of the people with the CRM Comm's team, ensuring consistently high morale and NPS scores.
- Seeing opportunities to build and implement new and innovative CRM solutions with test and learn plans.
How you'll do it
- Highly knowledgeable about customer facing marketing.
- Collaborative leader who enjoys cross-functional work to deliver solutions that deliver on conflicting objectives.
- Comfortable getting into the detail but able to communicate to senior partners.
- Able to structure customer first solutions in a sophisticated and evolving organisational environment.
- Adept at managing multiple projects simultaneously.
- Energetic teammate who can work with multiple teams in a collaborative manner.
- Able to manage and develop a team to become world-class marketers.
- Understanding of CRM delivery systems and associated technical constraints.
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