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Customer Success Agent
4 months ago
Calling all innovators – find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Customer Success Agent
What does a successful Collections agent do at Fiserv?
It's a fast paced inbound and outbound collections contact centre specialising in overdue credit card payments
- A front-line customer telephony role where you'll be helping our financial services' customers when spoken to for support
- A blended role with a combination of inbound and outbound work via a dialer
- Going beyond our client's customers' expectations as well as achieving and exceeding key performance indicators
What you will do:
- Handling inbound and outbound calls, providing a brilliant customer service on behalf of our clients.
- By earning the clients trust every day, you will understand the customers' needs and provide account management solutions to customers, wishing to change their contact and payment details.
- Inspire and achieve excellence in providing support to customers during the journey of their accounts. From the opening of the account all the way through to the closure.
- Completing payment solutions which may include the handling of debit card payments
- Work in a FCA (Financial Conduct Authority) regulated environment, maintaining the client and Fiserv expectations and delivering on the promise of one Fiserv.
What you will need to have:
- Customer experience skills with the ability to handle complex queries competently.
- Confident telephone manner demonstrating empathy for customers in challenging situations.
- Organizational skills ensuring you can work across multiple systems whilst communicating with customers.
- Ability to problem solve in difficult situations to resolve complaints and find an appropriate solution with customers.
- Good resilience to increased demand and changes in process.
What we offer
- Hybrid working – 1in 4 weeks are office based, remaining 3 weeks are remote
- Starting salary £25,056 pa
- 23 days annual leave, which increases with length of service, plus eight bank holidays
- Enhanced maternity, paternity, and adoption leave
- Healthcare enrolment
- Life Insurance - 4x basic annual salary
- Unlimited career development opportunities
- Service & recognition awards
- Company laptop
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired CompaniesTM" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
