IP Network Management Support Engineer

4 days ago

Bristol, Bristol, United Kingdom Nokia Full time

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

The Nokia ION Services Organization is seeking highly motivated individuals to join our highly-skilled, dynamic, global IP Level 2 Support Team, in supporting Nokia's industry-leading IP Network Management solution.

We are a close-knit, dedicated, hardworking team. In the interests of ensuring our team is highly successful, we are open and inclusive and encourage continuous communication to ensure everyone can work to the best of their abilities and has the support they need to perform in their role. We are always looking to grow and improve as individuals and as a team by sharing knowledge and ideas through a variety of methods including regular meetings, 1-to-1 mentoring schemes and contributing to shared knowledge bases. We are a social team so you can expect regular organised meet ups and team activities outside of work.

What you will learn and contribute to

As part of our team, you will:

  • Providing Remote Technical Support (RTS) for the Network Management solutions and associated network elements.
  • Interfacing with our high-profile carrier, telco and enterprise customers from around the world, internal teams and 3rd party vendors to solve complex problems. This will involve collaborating remotely with customer engineers, other Nokia and 3rd party vendor engineers, often taking part in live troubleshooting sessions and accessing networks remotely as well as performing an offline investigation.
  • Gathering technical details from the customer, analyzing log files, debug traces and configurations.
  • Developing, testing and deploying novel workarounds to mitigate the impact of product issues on the customer network as well as plans for gathering any additional debug information necessary to establish root cause and provide a solution. Solutions may take the form of a configuration or procedure change or you may be escalating towards our R&D teams for a software fix.
  • Building test setups in a lab environment to replicate customer faults.
  • Writing highly detailed, technical reports for escalating issues towards the next level of support for additional analysis by SMEs or R&D teams for software fixes.
  • Prepare technical reports suitable for consumption by our customers on problems encountered and methods of resolution applied ensuring overall system integrity and reliability.

Your skills and experience

You have:

  • Ability to work independently and in a team environment
  • Ability to do On-Call activities
  • Understanding of IP networking
  • Experience in the use of Linux OS from the command line
  • Ability to read and understand basic shell scripting or programming

It would be nice if you also had:

  • Knowledge/Understanding of IP/MPLS, routing and switching techniques.
  • Knowledge/Understanding of Tunnelling concepts - MPLS, GRE,IPSEC, and VxLAN.
  • Knowledge/Understanding of OVS.
  • Ability to write scripts at a Unix/Linux level (bash, python).
  • Strong hands-on experience in troubleshooting software or network problems.
  • Understanding of Virtual Private Network L2 and L3 solutions and OSPF, BGP, Routing/Switching. protocols and XMPP
  • Understanding/use of virtualization technologies such as VMWare, Openstack
  • Some experience in the industry through previous position or work experience placement

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

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