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Deputy Head of Admissions

4 months ago

High Holborn, United Kingdom University Of The Arts London Full time

The opportunity

University of the Arts London (UAL) is looking for a Deputy Head of Admissions (FE and UG) to join the team on a full-time, fixed-term basis for 24 months.

This role is responsible for the delivery of a University-wide professional Home, EU, and International admissions function at FE/UG level, through the stages of application, offer, and conversion to enrolment.

You will develop and implement admissions policy and processes in line with sector best practice and make a significant contribution to enhancing the applicant experience. You will plan and deliver effective, sector-leading frontline services to applicants, manage available resources to maximise efficiency, and identify and implement change and continuous improvement projects.

You will have the drive and personal presence to represent Student Marketing, Recruitment and Admissions (SMRA) across the University, and drive engagement and buy-in from a wide range of key stakeholders.

You will lead, develop and empower a team of admissions staff, taking responsibility for managing and measuring performance, to ensure successful delivery of both SMRA and University wide strategic objectives relating to student recruitment.

About you

You will be educated to degree level or equivalent in an appropriate discipline and will possess extensive knowledge of HE admissions practices and frameworks, across UK and international markets.

You will also need experience in:

  • Higher education admissions specifically the student journey from application, through offer to enrolment, across UK, EU, and international markets.
  • Managing an admissions function and/or customer service team.
  • Enhancing applicant experience via the identification and implementation of change and continuous improvement projects (including process and systems).
  • Leading, developing, and empowering a team of admissions staff, taking responsibility for managing and measuring team performance.
  • Creating a positive, high-performing and collaborative working culture within your team.
  • Developing excellent working relationships with other teams involved in the delivery of successful HE recruitment.
  • Driving engagement and buy-in from a wide range of key stakeholders (academic and professional) in student recruitment.
  • Negotiating and influencing colleagues across all levels, including senior management.
  • Using Student Record Systems and other software systems, to enable data analysis and make system enhancements.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

To apply please click the apply button.

Closing date: 23:55, 3rd July 2024.

Interview date: 19th July 2024

If you have any queries about this role or need any reasonable adjustments for your application, please contact Hazel Bailey, Resourcing Adviser via email at

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

£50,961 to £61,398 per annum