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Broker Technician

1 month ago

London, Greater London, United Kingdom Marsh Full time

Broker Technician – PACE, London

Are you an experienced Broker technician with a track record of drafting wording for your clients? Do you thrive on working with specialist lines insurance placement? Are you looking for a role that will allow you to build strong relationships with insurers and colleagues whilst be becoming a go-to technical resource? Do you have an eye for a detail and a kick out of solving back-office insurance problems? Marsh can offer the opportunity to working closely with colleagues and insurers to provide a first-class broking service to Marsh's global client base.

The Personal Accident Contingency and Event's team (PACE) are Marsh's global placement hub for contingency and specialist personal accident insurance across the Marsh network. As the largest P&L within Marsh's leading Sport, Entertainment and Media (SEM) industry group, the PACE team are market and client-facing placement experts for the unique risks produced by the global Marsh network. On the Contingency side, this mainly focusses on major sports, conference and live music opportunities focusing on event cancellation and non-appearance insurance.

The successful candidate will be required to work closely with client and market facing colleagues across the Marsh global network on the implementation of placement processes for Marsh clients requiring specialist contingency coverages. Our client portfolio includes large multi-national organizations across several industry segments which we engage with from a wholesale and retail basis. Typical work could include drafting contingency wordings for the largest promoters and event organizers to providing final deal-making submissions on PPL. You will also act as the reference point for back-office expertise to client servicing teams and often direct to insurers to square away endorsement, stamp and PPL tasks.

The variety of opportunities across the network are vast and the ideal candidate will have a technical wordings and PPL experience seeking a new challenge in a fast-moving team.

What can you expect?

  • Diverse and rewarding role enabling you to work with colleagues and clients across a vast array of business sectors.
  • A high-performance team environment within PACE; one of Risk Managements fastest growing P&Ls with C-Suite level attention and investment.
  • Opportunity to support colleagues both remotely and in person.
  • A great opportunity to build/strengthen strong Lloyds and London market relationships as part of a dynamic contingency team.

What you will be rewarded with:

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

  • Assist the delivery of placements for new business and renewals working in close collaboration with colleagues.
  • Understand the document needs of our clients and deliver these in a timely manner to our brokers.
  • Be the go-to colleague contact on back-office questions maintaining a level of service where responds take no longer than 24hrs and invoices and documents are delivered as quickly as possible.
  • Provide regular updates to the Client Service teams on progress of wordings, client onboarding, invoicing and paying markets.
  • Utilize the online trading systems such as PPL Next Gen.
  • Act as a referral point for the resolution of insurer queries.
  • Attend client and insurer meetings in partnership with the client service team
  • Ensure operational procedures are followed and can be demonstrated at all times including using our client filing portal Fusion
  • Build strong relationships with insurers and seek feedback on Marsh's service through ongoing dialogue.

What you need to have:

  • Proven broking tech/account handling or underwriting tech in Lloyds is essential. Minimum 4 years.
  • Awareness of Clients' business, their business issues, insurance programmes and service plans
  • Strong communication skills.
  • Excellent insurer trading & details policy documentation skills.
  • Proven relationship management experience with a strong insurer/broker network of contacts
  • Excellent organizational skills with the ability to manage multiple enquiries simultaneously.
  • A strong attitude for working within a team environment is essential.

What makes you stand out?

  • Ambitious to progress as part of a market leading team
  • Collaborative, communicative and with strong negotiation skills
  • Fully Competent in Microsoft Office Products (Word, Excel, PowerPoint, Outlook)
  • Qualified or working towards ACII is desirable

About Marsh

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

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