IT Technician

As an IT Technician you will be responsible for the day to day support of our workstations, servers and cloud infrastructure. You will be customer focussed with the ability to develop your IT knowledge further and play a key role in supporting the development of technologies used to create our games.

Third Kind Games is one of the largest independently owned game development studios in the UK, based in Royal Leamington Spa. We also have remote studios in Poland and Spain. Our three studios have been built on the same original spirit and values since our beginning. Founded in 2016 by nine leaders in the industry, with extensive experience in the development of critically acclaimed titles such as Guitar Hero Live and DiRT, we've been growing ever since. Today we work with some of the biggest names in the games industry such as Blizzard, Amazon, Microsoft and Mythical Games.

Alongside several new high-profile, unannounced projects, our team is also working on our own IP, so TKG is an incredibly exciting place to be right now. We are also setting new benchmarks for creativity in the games industry, driving technical expertise in programming alongside creative innovation.

What is it like to be a Third Kinder?

We are a diverse team of people. We are collaborative, open-minded creatives who embrace ideas and knowledge from everyone in our team, with the aim of developing and inspiring ourselves, our projects and our games.

Work life balance and flexibility are very important to us and our team. At TKG we offer a place where our team can be their most creative, imaginative and confident selves. We want all of our team to feel valued, appreciated, and free to be who they are at work. TKG recently received a GOLD Award in Mind Charity's Workplace Wellbeing Index, recognising our dedication to our team's mental health and wellbeing.

Role Overview

You enjoy:

• Working collaboratively in person with the Studio team, building and maintaining relationships with the team and external clients.
• Being customer focussed and happy to go the extra mile to ensure a responsive and excellent customer experience.
• Tackling general hardware and software support tickets from the team and troubleshooting system and network problems and resolving software faults.
• Building and maintaining desktops and laptops.
• Maintaining internal records, for example, asset tracking and documentation.
• Organising and completing the onboarding and offboarding of team members, including the transition onto different projects.
• Completing studio desk moves, setting up devices and supporting remote team members to ensure they can carry out their roles.
• Evaluating new technology and maintaining recommended specifications for development hardware and infrastructure.
• Maintaining backup processes and ensuring that backups can be restored successfully.
• Supporting the configuration of a range of server based software systems (including databases, web servers and developer tools).

What we are looking for from a Third Kinder

You would:

• Enjoy keeping up to date with emerging technologies and industry developments.
• Want to work with a lot of different technologies and have a keen desire to learn new ones.
• Be adept at communicating with colleagues and customers to work well as part of the team.
• Be a natural problem solver and enjoy troubleshooting unique issues.
• Have a strong passion for games and/or enjoy working in a creative environment.
• Be motivated and want to take on additional responsibilities as you gain experience.
• Document and maintain accurate records of technical configurations, procedures, and troubleshooting steps.

Skills you need

• 2+ years of experience in a similar role.
• Working within Azure and the Google Admin environments.
• Experience administering and configuring the Windows 10 / 11 operating systems.
• Proficient in supporting, installing, and troubleshooting computer hardware.
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
• An understanding of the key security risks which may affect a business and its IT operations.
• Experience with the following VPN's Pritunl and CloudFlare.
• Experience with networking solution Unifi, along with patching, VLANS, cabling within the comms room.

Skills it would be great to have

Experience with:

• Microsoft Technology Associate, higher or equivalent qualification.
• Competency in Linux system administration.
• Experience managing IT infrastructure in AWS or other cloud based providers.
• Ability to write basic computer scripts in a language such as powershell or python.
• Experience with automation software such as Teamcity, Ansible and Docker and ability to document the set-up and configuration of IT systems.
• Experience with creating and maintaining virtual machines.

If you think this is the role for you please send us your CV and an introductory email, which helps us to get to know you better. We aim to respond to your application within 2 working days.

Usually we will conduct a telephone interview, prior to any face to face or virtual interviews.

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