Current jobs related to Head of Executive Insight - London, Greater London - Lloyds Banking Group
-
Interim Head of Insights
22 hours ago
London, Greater London, United Kingdom Resources Group Full timeMaternity Cover Opportunity for Head of Insights & AnalyticsWe are seeking an experienced Head of Insights & Analytics to take on a maternity cover role in our Insight & Analytics Team. As a key member of our organization, you will lead the team in delivering consumer insight through continuous and ad hoc projects.Key Responsibilities:Lead the Insight &...
-
Interim Head of Insights
1 day ago
London, Greater London, United Kingdom Resources Group Full timeMaternity Cover Opportunity for Head of Insights & AnalyticsWe are seeking an experienced Head of Insights & Analytics to take on a maternity cover role in our Insight & Analytics Team. As a key member of our organization, you will lead the team in delivering consumer insight through continuous and ad hoc projects.Key Responsibilities:Lead the Insight &...
-
Interim Head of Insights
3 days ago
London, Greater London, United Kingdom Resources Group Recruitment Limited Full timeInterim Head of Insights OpportunityWe are seeking an experienced Interim Head of Insights to join our team on a maternity cover basis. As a key member of our Insight & Analytics Team, you will be responsible for delivering consumer insight and analytics studies to internal and external stakeholders.Key Responsibilities:Lead the Insight & Analytics Team in...
-
Interim Head of Insights
3 days ago
London, Greater London, United Kingdom Resources Group Recruitment Limited Full timeInterim Head of Insights OpportunityWe are seeking an experienced Interim Head of Insights to join our team on a maternity cover basis. As a key member of our Insight & Analytics Team, you will be responsible for delivering consumer insight and analytics studies to internal and external stakeholders.Key Responsibilities:Lead the Insight & Analytics Team in...
-
Interim Head of Insights
1 day ago
London, Greater London, United Kingdom Resources Group Recruitment Limited Full timeInterim Head of Insights OpportunityWe are seeking an experienced Interim Head of Insights to join our team on a maternity cover basis. As a key member of our organization, you will be responsible for leading our Insight & Analytics Team, overseeing wide-ranging insights and analytics studies, and delivering key findings to internal and external...
-
Interim Head of Insights
22 hours ago
London, Greater London, United Kingdom Resources Group Recruitment Limited Full timeInterim Head of Insights OpportunityWe are seeking an experienced Interim Head of Insights to join our team on a maternity cover basis. As a key member of our organization, you will be responsible for leading our Insight & Analytics Team, overseeing wide-ranging insights and analytics studies, and delivering key findings to internal and external...
-
Interim Head of Insights
7 days ago
London, Greater London, United Kingdom Resources Group Recruitment Limited Full timeUnlock the Power of InsightsWe are seeking an exceptional Interim Head of Insights to join our team at Resources Group Recruitment Limited. As a key member of our organization, you will play a critical role in driving business growth through data-driven decision making.Key Responsibilities:Lead the Insight & Analytics Team in delivering high-quality research...
-
Interim Head of Insights
7 days ago
London, Greater London, United Kingdom Resources Group Recruitment Limited Full timeUnlock the Power of InsightsWe are seeking an exceptional Interim Head of Insights to join our team at Resources Group Recruitment Limited. As a key member of our organization, you will play a critical role in driving business growth through data-driven decision making.Key Responsibilities:Lead the Insight & Analytics Team in delivering high-quality research...
-
Interim Head of Insights
1 week ago
London, Greater London, United Kingdom Resources Group Recruitment Limited Full timeUnlock the Power of InsightsWe are seeking an exceptional Interim Head of Insights to join our team at Resources Group Recruitment Limited. As a key member of our organization, you will play a critical role in driving business growth through data-driven decision making.Key Responsibilities:Lead the Insight & Analytics Team in delivering high-quality research...
-
Interim Head of Insights
1 week ago
London, Greater London, United Kingdom Resources Group Recruitment Limited Full timeUnlock the Power of InsightsWe are seeking an exceptional Interim Head of Insights to join our team at Resources Group Recruitment Limited. As a key member of our organization, you will play a critical role in driving business growth through data-driven decision making.Key Responsibilities:Lead the Insight & Analytics Team in delivering high-quality research...
-
Healthcare Consultant
2 weeks ago
London, Greater London, United Kingdom Executive Insight Full timeAbout Executive InsightExecutive Insight is a specialist healthcare consultancy that supports pharmaceutical companies to successfully prepare, launch, and commercialize their products.Our ValuesWe strongly believe in collaboration: while talented individuals and their accomplishments are more important than ever, excellence can only be reached if all ideas...
-
Healthcare Consultant
2 weeks ago
London, Greater London, United Kingdom Executive Insight Full timeAbout Executive InsightExecutive Insight is a specialist healthcare consultancy that supports pharmaceutical companies to successfully prepare, launch, and commercialize their products.Our ValuesWe strongly believe in collaboration: while talented individuals and their accomplishments are more important than ever, excellence can only be reached if all ideas...
-
Interim Head of Insights and Analytics
2 weeks ago
London, Greater London, United Kingdom Resources Group Full time**Maternity Cover Opportunity for a Head of Insights and Analytics**A highly influential non-profit organization promoting sustainability is seeking an experienced Head of Insights and Analytics to take on a primary delivery and leadership role. As an interim cover, you will be responsible for leading the Insight & Analytics Team, which acts as an internal...
-
Interim Head of Insights and Analytics
2 weeks ago
London, Greater London, United Kingdom Resources Group Full time**Maternity Cover Opportunity for a Head of Insights and Analytics**A highly influential non-profit organization promoting sustainability is seeking an experienced Head of Insights and Analytics to take on a primary delivery and leadership role. As an interim cover, you will be responsible for leading the Insight & Analytics Team, which acts as an internal...
-
Interim Head of Insights and Analytics
3 days ago
London, Greater London, United Kingdom Resources Group Full timeJob Title: Interim Head of Insights and AnalyticsWe are seeking an experienced Interim Head of Insights and Analytics to join our team at Resources Group. As a key member of our team, you will be responsible for leading the Insight & Analytics Team and delivering consumer insights to internal and external stakeholders.Key Responsibilities:Lead the Insight &...
-
Interim Head of Insights and Analytics
4 days ago
London, Greater London, United Kingdom Resources Group Full timeJob Title: Interim Head of Insights and AnalyticsWe are seeking an experienced Interim Head of Insights and Analytics to join our team at Resources Group. As a key member of our team, you will be responsible for leading the Insight & Analytics Team and delivering consumer insights to internal and external stakeholders.Key Responsibilities:Lead the Insight &...
-
Interim Head of Insights and Analytics
2 weeks ago
London, Greater London, United Kingdom Resources Group Recruitment Limited Full timeSalary: £80,000 - £90,000 (12-14 months maternity cover)We are seeking an experienced Interim Head of Insights and Analytics to join our team at Resources Group Recruitment Limited. As a key member of our organization, you will be responsible for leading the Insight & Analytics Team, which serves as an internal research and insights agency for our...
-
Interim Head of Insights and Analytics
2 weeks ago
London, Greater London, United Kingdom Resources Group Recruitment Limited Full timeSalary: £80,000 - £90,000 (12-14 months maternity cover)We are seeking an experienced Interim Head of Insights and Analytics to join our team at Resources Group Recruitment Limited. As a key member of our organization, you will be responsible for leading the Insight & Analytics Team, which serves as an internal research and insights agency for our...
-
Interim Head of Insights and Analytics
6 days ago
London, Greater London, United Kingdom RESOURCES GROUP Full timeInterim Head of Insights and AnalyticsWe are seeking a highly skilled and experienced Interim Head of Insights and Analytics to join our team at Resources Group. As a key member of our team, you will be responsible for leading the Insight and Analytics Team, overseeing wide-ranging insights and analytics studies, and delivering key findings to internal and...
-
Interim Head of Insights and Analytics
6 days ago
London, Greater London, United Kingdom RESOURCES GROUP Full timeInterim Head of Insights and AnalyticsWe are seeking a highly skilled and experienced Interim Head of Insights and Analytics to join our team at Resources Group. As a key member of our team, you will be responsible for leading the Insight and Analytics Team, overseeing wide-ranging insights and analytics studies, and delivering key findings to internal and...
Head of Executive Insight
4 months ago
End Date
Salary Range
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
About us
At Lloyds Banking Group we serve more than 26 million customers and 1 million businesses. Join us and you can make a real difference.
Executive insights works within the Customer Insights team, part of Lloyds Banking Group's Chief Customer Office (CCO). CCO is a group-wide function responsible for driving forward the customer agenda for the Retail customer franchise and LBG more broadly.
Customer Insights are a core part of the CCO, we create strategic customer insight by triangulating internal LBG customer and product data, customer research and external information/intel. We work closely with colleagues in other areas of CCO as well as teams such as Finance, Group Strategy, Group Corporate Affairs, Chief Data and Analytics Office etc.
Customer Insights' mission is to ensure a deep understanding of customers drives decisions across LBG. We work closely with colleagues across LBG to drive improved propositions and services to meet our customers' needs.
The role is a key leadership role within Customer Insights, leading and inspiring your team and the broader team to support LBG in meeting its strategic ambitions. You'll have direct accountability for collaborating closely with Executives (GEC +1 and -1) and their offices, developing and delivering compelling insight that influences strategic decisions ensuring they are underpinned by customer understanding and commercial context. This is a highly pressured role, with fast paced, demanding workloads, often with unsociable hours for self and team. You must have experience in influencing Executives and their teams, understanding of the organisational executive landscape including governance and committee sequencing central to decision making. You'll also play a key role in contributing to broader strategic decision making by ensuring two way information flow and driving thought leadership.
Our team culture is critical to Customer Insights and a passion for helping others (both the team and wider organisation) is important for the role. Our leadership aim is to lead across the whole team as well as the function you own. Diversity of all types is welcome and wanted - we expect that by working together we get the best of everyone's background, experience and skills, rather than expecting everyone to become better at everything
Job Description
Job Description
Your role is critical in delivering against the strategic insight and customer understanding needs amongst our Executive community, CEO office/ GEC/GEC+/- 1 via key forums, director 121s etc. Collaborating closely with executive offices and managing other key stakeholder relationships within CCO, Finance, CR/CL (incl. Product and channel teams) and across LBG.
Key Skills:
- Leading under pressure - the team supports the insight development and delivery to senior committees with regular (monthly) slots at GEC, CREC, CLEC etc. as well as GEC member 121s and ad hoc requests directly from the CEO office. Often needed with quick turnaround with corresponding supporting briefing notes etc. This a high pressured, governance heavy role and requires a leader with experience of delivering under pressure, with outstanding planning and coordinating skills
- Maximising prior work - the fast paced and cyclical nature of the role means that 90%+ of content used is from prior/ in flight work. As such, you'll ensure breadth of oversight of key work underway / delivered by those outside of your immediate team. Whilst not directly having control of the priorities of others, you'll need to be able to influence their direction to support the needs of executive insights. At the core of this accountability is keeping a motivated, engaged and happy team (actual and virtual)
- Stakeholder Management - developing relationships with Executives and their offices, driving a value exchange that ensures they have the insight and customer understanding needed to help with key strategic decisions at the right time and ensuring that the work that Customer Insights undertakes gains the visibility and endorsement amongst the executive
- Strategic thinking - Ability to think big picture, joining the dots across many inputs (insight, research, market intel etc) and figure out what that may mean and actions we need to consider - providing scenarios/options, but also recommendations for "so what?"/"given this insight, we should now do..."
- Storytelling - Ability to take complex information and distil this into simple, compelling stories engaging all levels up to director. Excellent written and verbal presentation skills, including both PowerPoint and Word
- Team capability - set and drive the skills and capability growth for all, personally investing in the growth of own and others' capabilities elsewhere in the organisation through mentoring and other informal methods
- Inspires delivery - leading own and the wider team to deliver high quality insights that helps shape the strategic direction for LBG, Consumer Business Units and CCO
- Thought leadership - makes authoritative technical and/or professional recommendations that have a significant short-term and long-term impact on the business.
- Plays an integral role in maintaining and developing the team culture, leading by example and championing collaboration and succeeding together.
- Supports the Director of Function in the shaping and development of the strategy to achieve medium term business needs for a significant area of responsibility e.g. anticipating issues, challenges and opportunities and ensures implementation and execution of the strategy.
- Knowledge and expertise in triangulating multiple sources of data (including 1st and 3rd party research, customer, competitor and market data), to make informed judgements and highly actionable recommendations
What you'd get in return
We'll give you a competitive remuneration packages which includes:
- A performance share bonus
- A generous pension contribution
- A flex cash pot you can adjust to suit your lifestyle
- Private health cover
- 30 days (minimum) holiday plus bank holidays
- Various share schemes including free shares
And as a multi-brand, multi-channel business, we have the scale and reach to give a diverse range of opportunities to learn, grow and develop and to help you achieve a rewarding and fulfilling career, in a team committed to its purpose of Helping Britain Prosper.
We're happy to consider options for agile working. We operate a hybrid model, enabling colleagues to experience the benefits of time in the same location as their colleagues while also entrusting colleagues with choice about how, when and where they work, to deliver their very best.
If this role sounds like it could be for you, we'd love to hear from you.
Together we make it possible.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
