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Senior Service Desk Analyst in City

4 months ago

Cardiff, Cardiff, United Kingdom Jumar Solutions Full time

Senior Service Desk Analyst

On-site to begin with (Cardiff) - Then into a more Hybrid role

130 P/D Inside IR35

6 months, scope to extend

The role:

Providing second line specialist support and technical advice to users, IT Managers and 3rd Party Suppliers
Providing advice to 1st Line Service Desk Analysts, when needed, on how to progress an incident
Responsible for carrying out investigations, taking an analytical approach to fault finding
Carrying out prescribed activities and Service Requests that have been requested by users

About you:
Commitment to continuing professional development for self and team members
ISEB Practitioner Certificate in relevant process or demonstrable equivalent experience
Good general knowledge of common hardware and software applications including but not restricted to:
Common email systems and protocols
Domain Name Service
Active Directory System
Authentication principles
Understanding of inter-relationships between aspects of IT infrastructure and service support requirements
ITIL strategy

Work will be based at Cardiff for the first instance to be trained up, then it will be more of a hybrid training model, so mixed of remote working and office based.

If you are interested, apply here