Field Services Engineer

4 weeks ago

United Kingdom Crowcon Detection Instruments Ltd. Full time

Field Service Engineer – Sheffield, Derby and Nottingham- £35,000 - Opportunity for £45,000 with overtime


Crowcon Detection Instruments is looking to recruit a Field Service Engineer, to join our growing team across the UK. This is a regional role covering London and the South East reporting to the Field Service Engineering Manager.


What will you be doing?

As a member of the Field Service Team, you will be responsible for providing exceptional support and customer service to all customers as well as attending customers sites to perform proactive maintenance, repairs and commissioning of our gas detection products.


Main Responsibilities:

  • Servicing, calibrating and repairing gas detection equipment to the relevant standards.
  • Ensure all serviced products are left fully operational, tested and complete service paperwork.
  • Support other team members on jobs that require multiple engineers.
  • Provide customer ‘user training’ when required.
  • Work closely with the Service Admin team making sure jobs are scheduled efficiently and meeting customers’ requirements.
  • Ensure service reports are completed accurately and submit them for invoicing on time.
  • Complete RAM’s and POWRA’s when required.
  • Responsible for and accountable for the van stock and calibration gases, ensuring that it is appropriate for the customer base in your region, and that ‘life critical’ components are cycled regularly to ensure we can offer a first-time fix where possible.
  • Ensure all personal PPE is maintained within inspection expiry dates, all service clothing is clean and respectable at the start of the day, and all service equipment is ‘up to date’ and operational.
  • Build strong relationships with Area Sales Managers, providing customer insight to support sales growth.


Your skills & experience

  • Previous experience with fire alarm systems or other similar electronic devices, would be desirable.
  • Previous Field Service Engineering experience would be an advantage, but not necessary.
  • Instrument/electronic equipment service, troubleshoot/repair, commissioning and/or installation experience.
  • HNC/HND in an electrical/electronic field or Equivalent understanding from work experience.
  • Excellent customer communication skills in both writing and verbal.
  • Working knowledge of control panel assembly and components, as well as PLC knowledge would an advantage, but not necessary.
  • Understanding of Health and Safety requirements.
  • Knowledge of RAM’s & POWRA’s.
  • Confined Space, IPAF and Safety Passport is preferable, but training provided.
  • Full driving license.


Full training on our products is provided, as well as extensive shadowing and support from our fully trained engineers.


Company benefits:

  • Paid Overtime 1.5X hourly rate - Potential to earn up to £45,000 per annum
  • 37.5 hour week contractually
  • Travel Time included in paid working hours
  • Company Van & Credit Card
  • Laptop and mobile phone
  • Generous company pension (up to 10.5% matched)
  • Company shares
  • Health cash plan (Medicash)
  • Eyecare scheme (with Specsavers)
  • Corporate life insurance
  • 25 days holiday
  • Your birthday off
  • 3 days holiday purchase
  • 14 weeks paid maternity, paternity, adoption leave
  • Employee assistance programme
  • Learning and development opportunities


About Us

We have been designing and manufacturing life-saving products for 50 years, protecting people from toxic and flammable gases.


Crowcon Detection Instruments Ltd is a wholly owned subsidiary of Halma plc Halma’s (www.halma.com) purpose is growing a safer, cleaner, healthier future for everyone, every day. Halma is a market leader in specialist safety, health, and environmental technologies, a global group of businesses developing solutions that push the boundaries of science and technology.

Headquartered in the UK, Halma is one of the top performing businesses in the FTSE 100 index with many years of record revenues and profits. The group has nearly 50 businesses operating through three sectors (Medical, Environmental & Analysis and Safety) in more than 20 countries and major operations in Europe, North and South America and Asia, supplying customers in 160 countries and employing more than 8,500 people worldwide.


Crowcon’s purpose is:

To create sensing solutions designed to save lives every day.


Crowcon’s values are:

  • Do the right thing
  • Collaborate and support each other
  • Always do your best
  • Try new things
  • Be yourself


Equal Opportunity Statement:

Don’t have every single listed skill/experience? Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.

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