Senior Manager – Global Professional Services and SaaS

1 month ago

London Area, United Kingdom ANKH Executive Full time

Complex Banking and Core Banking Solutions

SaaS, Outsourced / Managed Services, On Premise, Delivery and M&S


Base Location: Any key financial centre in Europe


ANKH ID: 182


Our client is an international company with a long history of providing banking solutions and services to local and multinational banks globally. They provide modular and integrated software solutions in every aspect of banking and financial services namely Core Banking, Anti-money Laundering, E-banking, Mobile Banking, and Payment Systems, among others which are offered under the on-premises, SaaS, and BaaS models.


You will manage, enhance, and maintain existing services fully end-to-end, and create new service lines while providing strategic leadership, direction, and guidance to the Professional Services team to ensure that services are delivered in quality and the service engagements are running smoothly. Also, you will identify the areas of improvement concerning contractual compliance, customer satisfaction, resourcing, and scheduling, processes, and quality resource management, and operational cost-effectiveness. Contributing to revenue growth and profitability will be a KPI for this role.


Key Skills and Experience Required:

  • Minimum 10 years of operations management experience gained from Fintech companies or consultancy firms in the banking and financial industry
  • Demonstrated add on sales experience
  • Work with Sales and Account Management teams in pre-sales activities to identify and fulfill new business opportunities and develop propositions and costing models for service offerings
  • Ensure that financial targets and forecasts are met
  • Experienced in team management across Delivery, Solutions, and Managed Services
  • Deep understanding of the banking industry framework.
  • A respected name in the international banking community and services and consulting
  • Demonstrated long-term service with past employers a must
  • An accomplished service manager with a methodical personality regarding organizational skills and defining rules and procedures.
  • Strong coaching and team leadership skills and experience in monitoring and metrics of a global managed services business to ensure that estimates are met and consistent with the processes according to an agreed best practice approach and SLAs.
  • Experience working with suppliers and partners
  • Lead all improvement initiatives relating to reporting, monitoring, and risk management across services as well as being a promoter for proven standardized processes and methodologies with an entrepreneurial mindset and skills that fit in with the existing Executive team
  • Experienced in managing budget, cost, and pricing of SaaS, Support and Managed services
  • Excellent analytic and problem-solving skills with high attention to detail.
  • Experienced and comfortable with showing flexibility to product development vs. project requirements
  • Exceptional leader in outstanding performance and its impact on the company's success.
  • Excellent written and verbal communication in English


Pay range and compensation package:

Top remuneration with handsome commission and stock options.


Equal Opportunity Statement:

We are currently at registration of interest and creating a long list stage before fine tuning the requirements of the role and its financial compensation.

Applicants who make it to our long list will be informed. If you don’t hear from us within 15 days of your application, please assume that we will consider you in the future for other more relevant roles.

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