IT Support Engineer

2 weeks ago

London Area, United Kingdom DAG Tech Full time

DAG Tech seeks a contract Systems Support Engineer to fulfill a role on our Engineering Operations team. Responsible for front line support and management of client systems, you’ll be exposed to a wide variety of technologies and interface directly with end-users.


This position will be on a contract basis as-needed for on-site client requirements, with occasional need for remote support.


Role Duties and Opportunities


  • As a first responder, you will rapidly sharpen troubleshooting and logical thinking skills while being responsible for issue resolution on workstations, laptops, mobile devices, servers, and network devices.


  • Opportunity for exposure to many technologies by integrating and supporting solutions based on Windows, MacOSX, Ubiquiti, Fortinet, Cisco, VMware, HyperV, AWS, and Microsoft Azure.


  • Tier II project engineering


  • Instill a sense of calmness and confidence in end-users while working through technical challenges.


  • Maintain accurate technical documentation for client systems.


  • Assist with technology projects, such as Microsoft Azure/O365 migrations, server upgrades, and network build-outs.


  • Maintain relationships with clients and end-users.


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