CRM & Analytics Specialist

3 weeks ago

Northampton, Northamptonshire, United Kingdom Proximity Recruitment Full time

Proximity Recruitment are searching for a dynamic CRM & Analytics Specialist (circa £45,000 + 15% Bonus + Benefits) to join a thriving, innovative financial services business in Northampton. 3 days a week in the office, 2 from home.

This outgoing role is 80% data analytics and working with business stakeholders on driving revenue, commercial opportunities, streamlining processes & improving the operating flow of the business. You will be number 2 within the tech department & work closely with the Head of Tech of business-critical projects.

Responsibilities include:

  • Manage and maintain the integrity of data within the Zoho CRM system.
  • Develop and generate reports, dashboards, and visualisations to track key performance indicators (KPIs) and business metrics.
  • Analyse CRM data to identify trends, patterns, and insights that can inform business strategy, sales efforts, & marketing campaigns.
  • Draw actionable conclusions from data analysis and present findings to stakeholders in a clear and concise manner.
  • Collaborate with various departments to understand their reporting needs and provide data-driven solutions.
  • Identify opportunities to improve the Zoho CRM processes and workflows.
  • Contribute to the development and customisation of the CRM system (if required).

The position is likely to grow with importance over time and the business is experiencing fantastic trajectory into new areas which will see a strong roadmap & project pipeline for this position. The culture is an ambitious & social one and you'll have a collaborative group of individuals to work with from day 1.

The successful candidate will have been in a similar role for 3+ years with a blend of analytics, CRM projects within Zoho & ideally basic development & SQL. Please don't hesitate to apply for more details.

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