Customer Solutions Consultant

3 weeks ago

United Kingdom Civica Full time

Customer Solutions Consultant (Presales - Digital Solutions)

Location: Home Based

Permanent


We are looking to recruit a Customer Solutions Consultant to join Civica's Central Government Division. The Consultant will have a strong background in bespoke software development and the creation of new digital services. This role involves engaging with potential customers to shape innovative software and data solutions for a range of customers in the public and private sector. You will play a key role in pre-sales activities, building trust and credibility with clients, and ensuring our solutions are competitive, cost-effective, and aligned with our delivery capabilities.


Role Purpose:


  • Engage with potential customers to build trust and credibility.
  • Shape software and data solutions for challenges and requirements


Solutions include:


  • Data management consultancy
  • Data, analytics, and AI solutions
  • Digital services development
  • Application modernization and transformation
  • Bespoke software development of critical national systems
  • Attend pre-sales meetings to determine business vision, challenges, needs, explore solution options, and establish buy-in for recommended solutions.
  • Take overall accountability and ownership for solutions in bids, ensuring they meet client needs and align with our strengths.
  • Interface with implementation/project teams to ensure smooth transition from Sales to Delivery.


Principal Responsibilities and Tasks:


  • Engage confidently and passionately with customers to build trust and credibility.
  • Excite customers about our capabilities and solutions
  • Facilitate customer workshops to identify business challenges and requirements.
  • Support customers in building a case for change.
  • Explore solution options with prospective clients and recommend innovative, compelling, and cost-effective solutions.
  • Oversee the development of prototypes or demonstrations to build confidence and prove value.
  • Establish customer consensus for the recommended solution and approach.
  • Lead the preparation and delivery of presales presentations and demonstrations.
  • Own and drive the technical solution in major bids, guiding teams of solution architects and technical SMEs to propose innovative, compelling, and cost-effective solutions.
  • Contribute technical content as part of RFI/RFP/ITT/bid responses.
  • Own the cost model for technical solutions in bids, liaising with engineering teams to define costs.
  • Liaise with engineering and delivery leads to define delivery plans and resource models for bids.
  • Coordinate effective peer review of estimates.
  • Coordinate Infosec and Solution and Cloud reviews of technical solutions in bids.
  • Interface with implementation/project teams to ensure smooth transition from Sales to Delivery.
  • Assist with or direct the creation of technical details for marketing collateral.


Essential Experience:


  • Proven track record in technical presales, shaping and leading the technical aspects of bespoke digital and data opportunities.
  • Knowledge and experience of UK Public Sector procurement and bespoke digital solutions.
  • Subject matter expertise and working knowledge in one or more of:
  • Data management consultancy
  • Data, analytics, and AI solutions
  • Digital services development
  • Application modernization and transformation
  • Bespoke software development


Essential Skills:


  • Energetic, passionate, and enthusiastic, able to generate excitement and buy-in from clients.
  • Customer-focused, committed to providing high-quality services and solutions.
  • Creative and innovative in delivering customer success.
  • Keen eye for detail and ability to infer and clarify unstated requirements.
  • Effective communication of customer requirements to bid contributors and senior management.
  • Organized and confident in facilitating client workshops.
  • Excellent communication and presentation skills with impact and clarity.
  • Ability to communicate technical information to non-technical staff.
  • Exceptional relationship and stakeholder management.
  • Gravitas and ability to develop trust with clients.
  • Adaptable to changing business and customer needs.
  • Willingness to travel when required

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