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Documentation Specialist

3 months ago

Greater London, United Kingdom Paydock Full time

Paydock is a dynamic fintech scaleup, dedicated to delivering industry leading orchestration solutions to financial institutions, major household brand retailers and non-profit organizations worldwide. Our teams are located internationally, with a global presence spanning 11 countries. We embody a culture of collaboration, innovation and high-performance, relentlessly pushing the boundaries of fintech innovation to make a meaningful impact on a global scale.


We are seeking a highly skilled Documentation Specialist to join our team on a contract basis. In this role, you will play a crucial part in establishing and maintaining best practices for documentation across our organization, with a focus on API documentation and product feature documentation. Working to embed and support the best practices across our product development lifecycle.


Responsibilities:

  • Documentation Strategy: Collaborate with cross-functional teams (engineering, product, etc.) to develop a comprehensive documentation strategy that aligns with our business goals and technical requirements.
  • Documentation Strategy: Lead the alignment of product and engineering teams to the defined documentation strategy.
  • API Documentation: Develop best practices and processes for our Engineering squads to build clear, concise, and accurate API documentation
  • Documentation Strategy: Utilize industry-standard tools and formats (e.g., OpenAPI/Swagger) to ensure / demonstrate consistency and accessibility of API documentation.
  • Documentation Strategy: Maintain the mechanisms for our Engineering Squads to update API documentation as our platform evolves.
  • Product Feature Documentation: Working with our Product team and Technical Solution Analysts to establish the best practices and processes to aid in the development of user-friendly product documentation (product user guides, release notes, support guides, product enhancements) with consideration of both technical and non-technical audiences.
  • Product Feature Documentation: Ensure product documentation is accessible through various channels (e.g., online help center, knowledge base).
  • Process Improvement: Implement standardized processes for documentation creation, review, and maintenance.
  • Process Improvement: Introduce tools and technologies to streamline documentation workflows and enhance collaboration.
  • Training and Support: Provide guidance, support guides and training to our cross functional teams on documentation best practices.
  • Training and Support: Offer support for documentation-related enquiries and issues.


Qualifications:

  • Proven Experience: 7+ years of experience in technical writing or documentation roles, preferably in the fintech or payments industry.
  • Technical Proficiency: Strong understanding of APIs, RESTful architecture, and related technologies.
  • Documentation Expertise: Demonstrated ability to create high-quality API documentation and user guides.
  • Tools and Technologies: Proficiency in documentation tools (e.g., Markdown, Confluence, MadCap Flare) and API specification formats (e.g., OpenAPI/Swagger).
  • Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
  • Collaborative Approach: Ability to work effectively with diverse cross-functional teams and build strong relationships with stakeholders.


What is it like to work at Paydock?


At the heart of our success is our people-driven ethos, and we take pride in putting our employees first. We offer a wide range of exciting incentives that are designed to enhance your work-life balance, including flexible working arrangements, an attractive annual leave package, and various well-being initiatives. But that's not all - we also care about your financial future, which is why we offer competitive pension contributions and other insurance benefits.


We believe that investing in our employees' well-being is the key to driving long-term success and growth.


If you're looking for a dynamic and rewarding work environment that values your personal and professional growth, then look no further. If you want to join the Paydock family - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.


Paydock is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Help us solve Payments for good.