Assistant Executive Housekeeper

7 days ago

London Area, United Kingdom Human One Global Full time

We are looking for an experienced and dedicated Assistant Executive Housekeeper to join our prestigious team at a luxury apartment complex in Knightsbridge, where you will play a key role in maintaining exceptional service standards in one of London's most exclusive locations.


About the Role:

As Assistant Executive Housekeeper, you will be responsible for maintaining the highest standards of cleanliness across all apartments, public areas, and colleagues' facilities, ensuring a positive and seamless experience for residents and guests. You will work closely with the Head Housekeeper to develop and maintain efficient processes, drive housekeeping standards, and manage the housekeeping team.

Key Responsibilities:

  • Maintain Cleanliness & Presentation: Ensure the highest standards of cleanliness in the apartments, public areas, and colleagues' facilities.
  • Housekeeping Standards & Processes: Assist in developing, directing, and maintaining top-tier housekeeping processes, contributing to an outstanding guest experience.
  • Daily Operations: Ensure daily section areas are prepared, informing room attendants of any special requests for the apartments they service.
  • Key & Equipment Control: Oversee the issue of keys and all housekeeping equipment, ensuring strict control and security procedures are followed.
  • Project Management: Plan and oversee Spring Cleaning, weekly/monthly projects, and ensure timely and efficient execution of tasks.
  • Purchasing & Stock Control: Assist the Head Housekeeper with housekeeping purchase orders and maintain adequate stock levels of linen, cleaning supplies, and guest amenities.
  • Staffing & Training: Produce rotas for the Housekeeping department, manage agency timesheets, and assist in training and induction of new colleagues and agency team members.
  • Guest Liaison & Inspection: Inspect apartments according to standards and liaise with the Front Office team to ensure apartments are available for guest check-in.
  • Maintenance & Safety: Report all maintenance issues, ensuring that defective equipment and accommodation areas are promptly addressed.
  • VIP & Long Stay Guests: Meet with VIP and long-stay guests to discuss any special housekeeping requirements and ensure that guest queries or complaints are resolved the same day.
  • Team Development: Assist with colleague appraisals, identifying training needs and contributing to performance management.

Additional Responsibilities:

  • Administer lost property procedures.
  • Ensure proper storage of housekeeping supplies and furniture.
  • Chair daily departmental briefings and participate in team meetings.
  • Contribute to linen control, stock take, and cleaning material management.
  • Ensure compliance with all internal rules, policies, and procedures, including health and safety and data protection.

Ideal Candidate:

  • Proven experience in a supervisory role within a luxury or high-end housekeeping environment.
  • Exceptional attention to detail and a passion for maintaining top-tier service standards.
  • Excellent leadership, organisational, and communication skills.
  • Ability to work efficiently in a fast-paced environment while maintaining high-quality standards.
  • Strong knowledge of housekeeping processes, systems, and inventory management.
  • A proactive and positive attitude, with a commitment to enhancing the guest experience.

Benefits:

  • Competitive salary of £35,000 per year or £17 per hour.
  • Opportunity for continuous career development and training.
  • Working in one of the most iconic and desirable locations in London.
  • 40 hours per week, 9 am - 5 pm, or 10 am - 6 pm.

If this sounds like you, please apply with your CV today

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