Senior Desktop Support Analyst

2 weeks ago


London Area, United Kingdom Options Group Full time

Senior Desktop Support Engineer - Energy Trader - London


Our client is a major energy trader based in London, this role is office based.


Responsibilities:


• Provide 1st, 2nd & 3rd level support for both hardware and software / EUC operations

• Install, configure and maintain workstations, hardware and software; OS

• Install applications (MS Office 2021/365,MS Office, Bloomberg, Reuters Eikon, MarketView)

• Application deployment and troubleshooting via SCC

• Set up / management of corporate mobile phones

• Troubleshoot and maintain; Canon printers, scanners and other peripheral hardware

• Moves + changes / new joiners (Active Directory, desk set-up, PC/Laptop builds, applications, telephony, network connectivity

• Contribute to IT documentation creation, changes, how to guides and procedures

• Analyse incidents/request and contribute to our continuous improvement’s ethos


Experience:


• At least 3-5 years’ experience as a Senior IT Support/Desktop Engineer (in an energy trader or top-tier hedge fund)

• Expert in supporting a Microsoft environment; Windows OS, MS Office products

• Expert working with EUC networks; PC NIC, Patching, Wi-Fi

• Expert with Active Directory, GPO’s, Exchange 2019, SCCM

• Experience with telephony systems; MS Teams Voice, Cloud9 turret, Airwatch, Intune

• Experience supporting and working with AV (audio visual) technologies

• Strong knowledge of experience and knowledge virtual environments; Citrix, VMWare

• Good grasp of trading applications; Reuters, Bloomberg, ICE

• Good understanding of cloud technologies; Azure, AWS

• Very good communication skills, collaborative, inclusive (a background in VIP support)


Technologies:


• Microsoft OS; Win10/11

• Microsoft Office 2019 Suite, advanced Excel beneficial

• SCCM

• Active Directory

• MS Exchange administration

• PowerShell

• VMWare

• Citrix

• Cloud; M365 / Azure / AWS

• Market Data; Bloomberg, Reuters Eikon, ICE

• Hardware; Dell Workstation / Laptop



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