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First Line Support

4 months ago

Bracknell, United Kingdom Project People Full time

1st Line Technical Support Agent

Onsite: Bracknell

Shifts: 4 days on 4 days off/ 12 hour shifts

Brief Overview of role / project:

We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.

For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.

A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution.

Mandatory Skills (Candidate must have all):

Attention to detail with right first-time attitude.

A motivated self-starter with a focus on processes.

Experience working in a customer facing environment.

Understanding of ITIL processes.

Basic networking knowledge.