Current jobs related to E-commerce Customer Service Assistant - London Area - PICANTE

  • E-commerce Assistant

    3 days ago

    London, United Kingdom No1 Legal and Professional Full time

    **E-commerce Assistant** - Our client based in central London is looking for an experienced E-commerce Assistant with Shopify experience. - Very good understanding of the Shopify platform - You will have an interest in pay per click advertising - Updating the company website **E-commerce Assistant** **E-commerce Assistant** - Updating the Amazon page -...

  • E-commerce & Customer Service Assistant

    1 day ago

    London, United Kingdom Dub Vendor Full time

    We are looking for a motivated individual to join our small team as an E-Commerce & Customer Service Assistant, at our main office in Tooting, London on a part time basis. However, during busy times additional days maybe requested. It would be advantageous is you have Experience of EKM Powershop and Royal Mail - Click and Drop As a relatively small team it...

  • E-commerce

    1 day ago

    London, United Kingdom Page Personnel Full time

    A great opportunity to work for a Public Sector organisation. - Excellent pension and benefits scheme. **About Our Client**: A public sector organisation - tourism. E-Commerce / Product & Trade Executive: This role is key in maintaining and expanding the breath of experiences (products) retailed in the Shop website through effective product management and...

  • E-commerce Assistant

    1 day ago

    London, United Kingdom Van Peterson Designs Full time

    It takes an energetic and entrepreneurial spirit to work with Van Peterson. We are a team of all-rounders who are passionate about getting involved with all elements of running and promoting the business. As we are in an exciting period of growth, we are looking for someone ready to dive in and have a direct impact on sales growth and development. This is...

  • Customer Service Advisor

    3 days ago

    London, United Kingdom Builder Depot Full time

    _**Are you ready to take a step-up in your head office customer service career?**_ - **Builder Depot are one of the leading Independent Builders Merchants in the UK. We have 4 branches in north London. We pride ourselves on providing excellent training and development opportunities for our employees, along with a long-term career path for those who wish to...

  • E-commerce Executive

    1 day ago

    London, United Kingdom Prime Brands UK Full time

    **Location: Liverpool Street Office** **30 Days Paid Annual Leave, Including Bank Holidays** **3 Month Probationary Period** **Start ASAP** **Who are we?** We are an established online retailer with a wide portfolio of brands, selling across the fashion, home, lifestyle, and outdoor categories. We operate a direct-to-consumer business via online...

  • E-Commerce Intern

    4 weeks ago

    London Area, United Kingdom Christian Louboutin Full time

    Job Summary: Christian Louboutin is looking for a detail-oriented and proactive E-Commerce Intern to support the day-to-day operations of our external e-commerce sites. This role will be instrumental in managing key operational tasks, ensuring a seamless online shopping experience for our customers, and maintaining strong relationships with our e-commerce...

  • E-commerce Assistant

    3 days ago

    London, United Kingdom Cloving.co.uk Full time

    Cloving.co.uk is a fast growing, UK based online retailer specialising in men's designer apparel and footwear. We envision our brand to rapidly evolve in the coming years and need the right minded people to join us in our journey. In fact, in just under two years of business we've been identified as the UKs largest _independent _retailer for some of the...

  • E-Commerce Manager

    7 days ago

    London, Greater London, United Kingdom Chelsea Peers Full time

    An exciting opportunity in a thriving business, we are looking for a dynamic and results-driven E-Commerce Manager to oversee the day-to-day operations of ChelseaPeers.com. This hands-on role will involve managing the entire e-commerce process from product detail pages (PDPs) and product listing pages (PLPs) to website performance. The ideal candidate will...

  • E-commerce Executive

    2 days ago

    London, United Kingdom Disturbia Full time

    _**E-Commerce Executive**_ Type: Permanent **Salary**: Negotiable (Dependant on skills and experience) Start Date: ASAP Location: Northumberland OR London **About Disturbia** Disturbia is a fast growing, independent UK brand specialising in alternative, subculture led fashion. We are looking for like-minded individuals who will thrive in an...

  • E-commerce Assistant

    5 hours ago

    London, United Kingdom WYSE LONDON Full time

    **Position**: E-Commerce Assistant **Reporting To**: E-Commerce Manager - __________________________________ **Position Description**: Assisting the day-to-day running of our online store. This will encompass Product Launches, Image Management, SEO, CRM, Stock Management and the opportunity to develop as the business grows. -...

  • E-commerce Manager

    3 days ago

    London, United Kingdom Coburg Banks Limited Full time

    **Role:E-Commerce Manager - Relocation to Kuwait** **Location:Kuwait** **Salary:£48,000 - £55,000 (TAX FREE)** **Benefits:Generous Bonus, Relocation package, car subsidiary, housing allowance** **Why would I want to relocate?** This is a once-in-a-lifetime opportunity for an E-Commerce Manager to join an evolving global brand. You will have the chance...

  • E-Commerce Manager

    2 days ago

    London Area, United Kingdom Insignia Group of Companies Full time

    VOL Online Shop is a highly curated luxury e-commerce platform under L'Odyssee , seamlessly integrating rare and exclusive products with editorial storytelling. Unlike traditional marketplaces, VOL operates on a drop shipping model—partnering with high-end retailers like Harrods, Net-a-Porter, and exclusive independent brands via API integrations. This...

  • e-commerce executive

    4 days ago

    London, Greater London, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Our client is all about quality food products and ingredients, they know what it takes to source top quality products and are partners with some of the biggest names in the UK & Ireland. As a direct result of their ongoing success, they are looking to recruit an E-Commerce Executive. This newly created role is part...

  • E-commerce Content Assistant

    7 hours ago

    London, United Kingdom twentytwentyone Full time

    We have a position available within our Web Team, the E-commerce Content Assistant is responsible for the upload of products to our online store, writing informative and SEO-friendly copy, assisting with the accuracy of the online store, updating price lists, monitoring stock levels, supporting web team colleagues and providing customer services...

  • E-Commerce Manager

    5 days ago

    London, Greater London, United Kingdom Westmill Foods Full time

    E-Commerce Manager – Enfield with hybrid workingDepartment: SalesLocation: London (Enfield)Closing date: 15th April 2025Our BusinessWe are proud of our heritage and position as one of Europe's largest specialist food companies, manufacturing and supplying authentic global foods which serve the chefs and owners of restaurants and takeaways, as well as a...

  • E-commerce Fashion Operations Specialist

    1 day ago

    London, United Kingdom Parker Lane Full time

    building on our foundation as a leader in resale and re-commerce services, rlvd provides individuals and luxury retailers access to our global marketplace. we are looking for an **e-commerce fashion operations specialist** to join our fast-growing team in acton, london. **position**: junior **work status**: full-time **responsibilities**: - collect and...

  • E-commerce and Operations Assistant

    3 days ago

    London, United Kingdom Uniting People Full time

    **Location: London** **Salary: £28k-£33k** **Hybrid: 2 days at home & 3 days onsite** A fantastic opportunity working with a unique luxury fashion brand as their stand-alone E-Commerce & Operations Assistant. This role will allow you to bring your expertise and creative flare to various marketing and e-commerce activities. - As the E-Commerce &...

  • Head of E-Commerce

    3 weeks ago

    London, Greater London, United Kingdom Minka Dink London Full time

    MINKA DINK LONDONHead of E-Commerce & Digital MarketingOVERVIEWMinka Dink London is a rapidly growing fashion brand based in London. Our aim is to create versatile and timeless clothing to suit every occasion. We are looking for an experienced Head of E-Commerce & Digital Marketing to lead our online growth and digital presence. This role will lead all...

  • E-commerce Associate

    3 days ago

    London, United Kingdom Ruggable Full time

    **About Ruggable**: Ruggable is a Los Angeles-based, venture-backed, rapidly growing e-commerce startup that is disrupting the $7B rug industry and revolutionizing the market for residential rugs. Our patented 2-Piece Rug System allows you to remove the top layer of your rug and wash it in your home washing machine, offering an affordable, stylish and...

E-commerce Customer Service Assistant

4 weeks ago

London Area, United Kingdom PICANTE Full time

PICANTE is founded by Jude Taylor and Saam Zonoozi. Born from the love of food, friendship and travel, the fashion and lifestyle brand PICANTE has gone on to become a cult London-based label featured in publications including Vogue, HYPEBEAST, HighSnobiety, Complex and GQ.

PICANTE is currently recruiting for an e-commerce customer service assistant to work directly with the founders and e-commerce team to refine and strengthen the customer experience.

THE ROLE:

We're seeking a customer service assistant who will be the first point of contact for our customers, ensuring they receive exceptional, brand-aligned support across our channels. You'll handle inquiries, resolve issues, and go the extra mile to enhance customer satisfaction and loyalty. Beyond customer interactions, you'll liaise with our production and fulfilment partners to keep stock, orders and the website running smoothly. You'll also play a key role in tracking customer feedback and suggesting improvements to the customer experience.

MAIN RESPONSIBILITIES:

Customer Service & Support

  • Be the first point of contact for customers via email and Instagram, handling inquiries about orders, shipping, returns, sizing and product availability.
  • Deliver exceptional, brand-aligned service that reflects our brand and tone of voice. 
  • Efficiently resolve customer issues, escalating complex cases when needed.
  • Obsess over the customer experience, going above and beyond to ensure new and existing customers are always happy.

Customer Retention & Loyalty

  • Identify opportunities to engage and retain customers through personalised interactions.
  • Assist with future loyalty programs, VIP experiences and targeted retention initiatives.
  • Gather and analyse customer feedback and present to the design team on a weekly basis. Flag frequent product concerns (e.g. sizing confusion).
  • Track return trends and report any recurring product issues (e.g. sizing discrepancies, quality concerns) to the production team.
  • Support strategic product seeding efforts, ensuring select customers and influencers receive key pieces. Support further with influencer outreach and building relationships.

Process Improvement & Reporting

  • Identify common customer concerns and suggest improvements to customer service processes.
  • Liaise with our UK & EU 3PL partners on a weekly basis ensuring everything runs smoothly and any issues are reported and quickly ironed out.

Stock and website

  • Liaise with the production team to understand what's in and out of stock, upcoming restocks and product availability. Feedback to each other on what products are high in demand and what's running low. 
  • Keep the stock on-site accurately up to date based on what's at our fulfilment centre.
  • Work closely with the eCommerce team to suggest improvements to the website UX/UI based on common customer issues.
  • Flag any product description issues, pricing errors, or missing content on the site for correction.

SKILLS & REQUIREMENTS:

  • Shopify experience essential
  • Experience in customer service, ideally in a fashion context preferred 
  • Experience in Gorgias ideal, but not essential
  • Excellent written and spoken English
  • A strong interest in streetwear, luxury fashion and the PICANTE brand
  • Proficiency in Google tools (Gmail, Gcal, Sheets, Slides)
  • Proactive and entrepreneurial spirit
  • Enthusiasm for UX/UI and customer experience optimisation
  • Strong attention to detail and proactive thinking
  • Excellent people skills
  • Strong time management skills with the ability to meet deadlines
  • Ability to work collaboratively in a fast-paced environment
  • Excellent organisational skills

THE CANDIDATE:

The ideal candidate will be organised and proactive with good experience in dealing with customers from all backgrounds. Time management and being detail orientated is very important as when dealing with customer's orders, it's crucial that they are a meticulous person. They are not just responding to inquiries, they are problem solvers and brand ambassadors, who elevate the shopping experience and help drive loyalty.

THE BITS YOU WANT TO KNOW:

  • Salary in line with experience.
  • 5 days a week (office based in Vauxhall, London) with remote working options.
  • Great team.
  • Free clothes.

PICANTE is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.