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Lettings Negotiator

1 month ago

Manchester Area, United Kingdom Found Full time

Found is the exclusive in-house operator for market-leading UK developer FEC, and we’re on a mission to become the No. 1 experience-led, brand-centric 360 lifestyle operator in the UK. If you’re excited by innovation, collaboration, and driving the property market forward, you’re in the right place.


The Role


Are you ready to redefine lettings with us? We’re seeking an exceptional Lettings Negotiator who lives and breathes customer service excellence. Reporting to the Head of Leasing, you’ll be passionate about building relationships, exceeding targets, and making a mark in the property sector.


  • Create strong relationships with our key clients – from property owners to our residents and also internal and external stakeholders.
  • Show your fabulous personality when conducting viewings and create an experience people won’t forget.
  • Carry out leasing proposals, negotiations, references and closing the lease like a pro.
  • Meet with our residents regularly to discuss property management needs over a coffee, ensuring you build rapport and trust.
  • Connect with residents and listen to their feedback and push everyone to constantly review service delivery.
  • Create seamless resident and investor experiences with support and communication for out onsite teams, such as resident move in’s and out’s and inventories.
  • Support the growth of the portfolio by onboarding investors, bringing them on the journey and signing them up to our first-class service.
  • Smash those monthly leasing goals by delivering exceptional experiences at every point, from the first enquiry to move-in.
  • Ensure letting operations comply with company policies, procedures, and housing regulations.
  • Provide necessary legal assistance to investors and residents, including lease restrictions and legal notices.
  • Utilise your Propertymark membership to keep your knowledge fresh and relevant by attending webinars and conferences.


What we need


Having the experience is important - but being the right fit is crucial, bring your personality, but hold the ego, these are the skills and traits we wanna’ see in you.


  • Around 3 years’ leasing experience within the Residential sector.
  • You will be a Propertymark member with a minimum qualification of Level 3 or happy to complete this.
  • Experience of delivering world class customer experience for a range of customers and service models.
  • A background in driving quality compliance across an organisation.
  • Someone who thrives in a fast-paced and continuously improving environment
  • The ability to work with autonomy and initiative


What's in it for you?


  • 25 days annual leave increasing with service
  • Pension
  • Family friendly policies
  • Access to gym membership discounts, cycle2work, health cash plans and more
  • YAY Day - A dedicated day for strengthening relationships and collaboration through fun group challenges, creative workshops, and team activities, fostering a stronger community.
  • Together, we win - Celebrating team success with shared experiences
  • Fearless Fund - We empower personal and professional development by offering support for experiences that challenge and inspire you, from attending conferences to pursuing certifications.
  • Feel great, do great - we will be offering you different wellness programs designed to support your health, resilience, and growth.


The process


Once you've submitted your CV, the next step in the process is completing a video introduction. This gives the hiring manager a chance to get to know you beyond your CV. You'll answer three simple questions, giving us a glimpse of your personality and approach. If selected, you'll then be invited for a face-to-face interview.


At Found, we don’t follow trends—we set them. Join us and be part of something truly special.