Information Technology Support Engineer

1 month ago

London Area, United Kingdom Gas Strategies Full time

Responsibilities:

  • Support staff with hardware and software problems, servers and other systems (as required) – Windows 10, Windows 11 and Windows server 19, Mac OS (beneficial), photocopiers and printing management software.
  • Onboarding of new starters (IT induction, access card preparation, SharePoint access, mailbox preparation, MFA, Mobile device management - Microsoft Intune)
  • Off boarding of leavers
  • Monitoring and maintaining equipment inventory, flagging requirements for new equipment.
  • Oversee company mobile phones: costing, devices, users, etc.
  • Oversee endpoint and network security – Unifi Firewall and switches.
  • Oversee the email server and associated systems (email signatures, email security, etc.) – Microsoft Exchange.
  • Managing WFH and office equipment (ensuring all office equipment is in working order and desks are appropriately equipped, keeping the IT equipment list updated etc).
  • Looking after the telephone system (setting up new users, resolving and escalating any issues)
  • Assisting with roll out of new systems/servers/technologies
  • Supporting the Audio Visual set up in the office (All meeting rooms) - Microsoft Teams Room/ PC and audio/video meeting room set.
  • Managing Microsoft 365 Environment (Azure, Microsoft Defender, Teams, SharePoint and any associated products)
  • Coordinating disposal of old IT equipment
  • Providing technical support on-site or via remote-access systems.



Requirements:

  • Bachelors degree in information technology or computer science.
  • Proven work experience as a technical support engineer.
  • At least 3-4 years of experience
  • Knowledge of web services, API, and IP-based protocols.
  • Experience with scripting languages (beneficial but not essential)
  • Knowledge of computer hardware and networking systems.
  • Good time management skills.
  • Good interpersonal skills.
  • Abiolity to troubleshoot complex hardware and software issues.
  • Excellent written and verbal communication skills.
  • Ability to think critically.
  • Teamwork skills.
  • People skills – Patience and empathy.

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