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Cloud Support Engineer

1 month ago

Warrington, United Kingdom Konsolute Full time

About us

We’re a dynamic leader in cloud technology solutions, helping organisations revolutionise their operations through the power of Microsoft 365, Azure, and cutting-edge cloud services. As a Microsoft Partner, we pride ourselves in delivering customised, scalable, and secure cloud infrastructures that drive innovation and business success. We are passionate about empowering our clients to unlock their full potential, and at the heart of this mission is our commitment to world-class support and operational excellence.


Description

We are seeking a highly skilled and motivated Cloud Support Engineer to join our team at Konsolute. In this role, you will focus on providing technical support and expertise across Microsoft 365, Intune, Microsoft Endpoint Manager, and Azure infrastructure. The ideal candidate will have a strong background in cloud technologies and a passion for troubleshooting and solving complex technical challenges for our clients. You will be part of a dynamic team responsible for ensuring the reliability, performance, and security of cloud environments, while delivering exceptional service to our customers.


Responsibilities

  • Work directly with clients to understand their technical needs, provide guidance on best practices, and deliver tailored support solutions
  • Conduct regular health checks, audits, and assessments of client cloud environments to ensure optimal performance and security
  • Troubleshoot and resolve issues relating to deployed services on the Microsoft 365 and Azure platform
  • Manage and support enrolled end-user compute devices
  • Monitor and manage support tickets to ensure timely resolution and adherence to SLAs
  • Analyse trends and metrics to identify potential risks or areas of improvement in cloud operations
  • Maintain detailed documentation for support processes, configurations, troubleshooting steps, and best practices
  • Share knowledge with teammates and contribute to internal knowledge bases to ensure continuous improvement and consistent service delivery


Experience

  • 3+ years of experience in supporting and managing Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, and OneDrive.
  • Strong hands-on experience with Microsoft Azure infrastructure, including virtual machines, networking, storage, identity, and monitoring services
  • Proficiency in managing Microsoft Intune and Microsoft Endpoint Manager for device enrolment, compliance, and security policy management
  • Proven experience in incident management, support processes, and operational excellence
  • Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders
  • Strong customer service orientation and experience in working directly with clients in a support or consulting capacity.


Technical skills (Must)

  • Strong knowledge of Microsoft 365 platform
  • Strong knowledge of Microsoft Endpoint Manager
  • Strong knowledge of Microsoft Intune, such as the security policies and packaging of complex applications
  • Strong knowledge of the Microsoft Security and Compliance feature set
  • Experience of supporting end-user compute devices such as those running Windows and iOS in a managed environment
  • Experience of supporting Azure infrastructure
  • Experience of supporting Azure applications hosted on Azure (PaaS, IaaS and SaaS)
  • Experience of supporting containerised applications hosted on Azure such as Docker containers and / or Kubernetes solutions


Certifications (Desirable)

  • Microsoft 365 / Azure / Power Platform certification


What we offer

At Konsolute, we believe in creating an environment where our employees can thrive, both personally and professionally. As part of our team, you will enjoy:

  • We offer a market-leading salary that reflects your skills, experience, and contributions
  • Enjoy the freedom to work remotely with flexible hours that promote a healthy work-life balance
  • We are committed to your development, offering ongoing training, certifications, and pathways to advance your career within the company
  • Be part of impactful cloud transformation projects for leading global clients, working with the latest technologies in a forward-thinking environment
  • Join a passionate, supportive team where your ideas and expertise are valued, and innovation is at the core of what we do
  • As a Microsoft Partner, you'll work alongside cloud experts and have access to exclusive resources and opportunities within the Microsoft ecosystem