Fraud and Risk Supervisor

2 months ago

StokeOnTrent, United Kingdom bet365 Full time

As a Fraud and Risk Supervisor, you will be responsible for the development of a group of Team Leaders playing a key role in the adoption of risk mitigation measures and departmental change.


The Fraud and Risk department provides intuitive and intelligent risk analysis in order to protect the Business from significant external threats to its proprietary wellbeing.


This is a leadership role and you will be responsible for the development of a team of Specialists and Team Leaders. Previous experience within a Fraud and Risk background is desirable although not essential, as full training and support is provided.


You will develop an excellent understanding of both fraudulent behaviours in the Gambling industry and the risk mitigation measures managed by the team. As a Fraud and Risk Supervisor, you will be part of a team delivering operational efficiency whilst driving development and change.


This is an exciting and rewarding opportunity for anyone looking to develop a career within this specialist area of the operation. This position is full-time working any five days from seven between the hours of 06:00 - 23:00.


Preferred Skills, Qualifications and Experience

  • Effective written and verbal communication skills.
  • Ability to coach, develop and lead by example.
  • Capacity to plan, prioritise and balance workload efficiently and productively through effective time management, delegation and allocation of resource.
  • Sound judgement with a logical, well informed approach to decision-making.
  • Excellent attention to detail in all aspects of your work.
  • Experience within investigation, analytics, risk assessment or reporting of internal and external risks.
  • Ability to be innovative and develop concepts to meet the departmental and business objectives.
  • Successful applicants will need to provide proof of eligibility to work in the UK.


Main Responsibilities

  • Managing and overseeing the tasks and duties of Specialists and Team Leaders on a daily basis.
  • Completing supervisory tasks including higher risk account screening, managing departmental escalations and liaising with third party merchants and payment providers.
  • Monitoring, maintaining and developing performance levels throughout the department through performance management, whilst considering all aspects of the role, such as procedural, compliance, assessments, data analysis and reporting.
  • Coaching and developing Team Leaders to uphold department standards with use of both short and long-term objectives.
  • Reviewing and escalating technical issues.
  • Identifying improvements to increase quality, productivity and efficiency within the department.


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