Field Services Engineer
3 weeks ago
SATO is a leading global provider of Auto-ID solutions that connect people, goods and information.
It serves a diverse range of sectors to streamline operations, empower workforces and help customers reduce their environmental impact. Integrating auto-ID technologies with hardware as solutions, we tag identifiers to things and people at the site of business operations and feed data to IT systems for processing.
MISSION:
To provide a service of superior quality to both Internal and External Customers to achieve mutual growth and success.
VISION:
To build trust with our customers, fostering long-term relationships, adapting to their needs in a constantly evolving environment.
DUTIES/RESPONSIBILITIES:
- Installation and Maintenance: Install, maintain, and repair a diverse range of Sato Thermal Transfer and Laser printers, Print & Apply units, and specialized finishing equipment.
- Technical Expertise: Electrical and mechanical knowledge to troubleshoot and resolve technical issues.
- Product Training: Undergo comprehensive product training to gain proficiency in Sato technologies.
- Customer Service: Prioritize customer satisfaction by delivering timely and efficient service.
- Teamwork: Collaborate effectively with colleagues to achieve shared goals.
- Professionalism: Maintain a courteous and professional demeanor in all interactions
REQUIRED QUALIFICATIONS:
- Strong electrical and mechanical aptitude.
- Proven experience in field service or a related technical role.
- Willingness to travel within the UK and occasionally to European locations.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Valid driver's license.
PREFERRED QUALIFICATIONS:
Experience with Thermal Transfer and Laser Printer technology.
Knowledge of Sato products and solutions
OTHER:
- Undertake projects and tasks as directed by Line Management subject to having the necessary competence and training, particularly with regard to health and safety issues.
WHAT WE OFFER:
- Indefinite employment agreement
- Life assurance
- Pension package
- A company car
- A laptop and a mobile phone
- 26 vacation days
- Full pay when sick after the first year
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