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Head of Central Operations

2 months ago

Hemel Hempstead, United Kingdom Away Resorts Ltd Full time

Head of Central Operations


Job Type – Permanent, Hybrid

Location – Central Support, Hemel Hempstead


What we need, in a nutshell:

In this newly formed role, you will coordinate all operations across the Away Resorts group and be the connecting point between central support and local operations. In addition to this you will work with the central heads of departments to manage guest and owner experience.


Who are we?

We are a dynamic and growing company, shaking up the Great British holiday. With 27 amazing UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.


What you’ll be doing:

  • Influence and challenge cross-functionally within the company to deliver a balance of continuous improvement on existing operational systems and processes, alongside positive new operational initiatives
  • Build, manage and support the delivery of the annual operations plan
  • Work across proposition development, marketing, and regional operations to manage and drive the delivery of new product launches whilst always looking for ways to build on and improve current ways of working
  • Coordinate and work closely with the Central Guest & Owner Heads of Department to drive on-park experience and grow incremental spend through BBYL, extensions and upgrades
  • Manage the delivery of business-as-usual activity between central support and operations
  • Work with the Group Operations Director, to critically evaluate current operating model and structure to drive continuous improvement with a balanced view of efficiency and experience
  • Collaborate with functional leader to maintain and develop brand standards whilst actively managing risk and compliance
  • Lead the Away Resorts operational change agenda by being a catalyst for transformational change to shape the future of Away Resorts. This will be delivered in line with our Operational Philosophy.


Skills, experience and qualities you’ll need:

  • Excellent organizational and leadership skills
  • Outstanding communication and interpersonal abilities
  • High level of commerciality
  • Effective influencing skills
  • Ability to lead a team and inspire teams to success
  • Agile methodology and mindset
  • Knowledge of business functions
  • Solid knowledge of data analytics
  • Strong mathematical literacy
  • Experience as a head of operations or in a similar role, along with managing projects through to completion.

It’s the icing on the cake, but not essential if you have experience in the leisure and hospitality sector.

It’s about your values too. We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.


What we can offer you:

This is a high profile senior role with a corresponding range of exceptional benefits, which include:

  • Competitive Pension
  • Bonus Scheme
  • Health Cash Plan
  • Life Insurance
  • Discounts on Away Resorts Holidays
  • On Park Discounts
  • Awards and Recognition


Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts check us out at www.awayresorts.co.uk/careers.


Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work