Business Systems Manager

4 weeks ago

England, United Kingdom identifi Global Resources Full time

Business Systems Product Manager – SALESFORCE / CUSTOMER SERVICE

REMOTE – UK Based with occasional visit to Milton Keynes

Salary – 55/60k – 20% bonus, good pension, great healthcare – exceptionally good company culture.


This role covers the EIMEA Region for the company – they have many EIMEA Country managers who you will work with, they will use this new system and product.

Join a purpose-driven global market leader committed to excellence and continuous customer experience improvement. They value passion and purpose, believing they drive outstanding outcomes. As a small yet influential company with iconic brands and global reach, they prioritise enthusiasm and innovation to deliver exceptional service.

As the Customer Service Systems Product Manager, you'll play a pivotal role in optimising their EIMEA Region's customer service business system (SALESFORCE).

  • develop and execute a strategic roadmap for customer service-related products and services, acting as a bridge between the Business Systems Team and Customer Service functions.
  • impact will be instrumental in achieving operational excellence and enhancing the customer experience.


Your responsibilities and knowhow will be required to:

  • input from Customer Services leaders, analyse business performance data, and conduct external research to develop strategic roadmaps.
  • customer service needs, identify gaps, and drive innovation and efficiency through data-driven analysis.
  • as the SALESFORCE subject-matter expert and an advocate for Customer Services within the organisation.
  • and execute the Customer Services product roadmap, using AGILE methodologies.
  • new products and services, as well as support existing ones through issue resolution and continuous improvement.
  • expert knowledge of SALESFORCE, its functions, objectives, and methodologies in support of Customer Service and broader IS department and business cross-functional needs.
  • the adoption and positive user experience of Customer Service-related systems and deliver training across EIMEA to build competence in Customer Services products and services.


Your Experience will include:

  • knowledge of project and product management approaches, principles, systems, and models (PRINCE2/Agile).
  • experience of a SALESFORCE implementation would be extremely beneficial.
  • understanding of business processes and commercial operations.
  • and presentation skills, with the ability to convey technical information to non-technical audiences effectively.


Education or Certification:

  • Service or relevant field.
  • AND / OR Product management certification.
  • or equivalent experience in software and technical knowledge – ideally SALESFORCE.
  • Service in FMCG, leading processes, and systems across multiple EIMEA countries.

More information is available, Join them in driving excellence and innovation in customer service across EIMEA.

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